Account Manager, Eastern & Central Time Zones
вчера
Страна неизвестнаRemote
project managementclient managementescalation managementcross-functional collaboration
Manage renewal business for employer groups and partners, coordinate cross-functional teams to enhance onboarding and product experience, and provide education and support to clients.
О компании
- Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.
Обязанности
- Manage the initiation of client and internal meetings, facilitate discussion, gathering of critical information with the client and producer, and timing of deliverables
- Accountable for member group escalations of claims and eligibility
- Create and maintain work stream project plans, status reporting, and documentation, including but not limited to decisions, risks, issues, and change control
- Collaborate across work streams understanding work interdependencies and the associated schedule implications
- Utilize critical thinking to assess risks proactively, prioritize issues, and work based on impact
- Communicate to stakeholders effectively and concisely
- Creatively problem solve and identify process improvements always driving towards operational excellence
- Prepare and present quarterly reports for business reviews
Другое
- At Angle Health, we believe the healthcare system should be accessible, transparent, and easy to navigate. As an AI-native, integrated healthcare company, we are replacing legacy systems with modern infrastructure to deliver members and patients the care they need when they need it. If you want to build the future of healthcare, we'd love for you to join us.
- The Account Manager owns the renewal business for our employer groups and partners. In this role, you will work cross-functionally with our Sales, Product, Engineering, and Data Teams to create a seamless onboarding experience while also working to continuously improve the overall product experience. You will be the primary point of contact for employer administrators and brokers providing education and support.
- We are prioritizing candidates in Eastern and Central Time Zones, or willing to commit to ET/CT hours.
- 3-5 years of experience in healthcare, insurance, digital health, employer benefits, and other related industries
- Active producer license
- Superior customer service and communication skills
- Patient and professional demeanor when handling challenging clients
- Analytical, creative, and compassionate approach to problem solving
- Intellectual curiosity—surface level answers don't do it for you. You dive into the details and the data because you're not satisfied until you get to the root cause or attain a fundamental understanding of whatever it is you're working on
- A strong and dedicated work ethic—someone who takes pride in the quality and output of their work
- Growth mindset with a willingness to not only learn, but also teach, lead, and follow
- An ability to operate autonomously and adapt in fast-changing environments
- A passion for democratizing access to healthcare and disrupting the status quo
- Experience with ZenDesk and Jira is a plus
- Competitive compensation
- 100% company-paid comprehensive health, vision & dental insurance for you and your dependents
- Supplemental Life, AD&D and Short-Term Disability coverage options
- Discretionary time off
- Opportunity for rapid career progression
- Relocation assistance (if relocation is required)
- 3 months of paid parental leave and flexible return to work policy (after 10 months of employment)
- Work-from-home stipend for remote employees
- Company provided lunch for in-office employees
- 401(k) account
- Other benefits are coming soon!
- Backed by a team of world class investors, we are a healthcare startup on a mission to make our health system more effective, accessible, and affordable to everyone. From running large hospitals and health plans to serving on federal healthcare advisory boards to solving the world's hardest problems at Palantir, our team has done it all. As part of this core group at Angle Health, you will have the right balance of support and autonomy to grow both personally and professionally and the opportunity to own large parts of the business and scale with the company.