Account Director, Brand
вчера
110k–150k USD / годСтрана неизвестнаDirectorRemote
Manage brand clients, ensuring content flow and client success to achieve renewal goals.
О компании
- helps brands and nonprofit newsrooms get their stories in front of more readers. Organizations submit content, our editorial team prepares it for syndication, and it’s distributed for free to a network of 3,000+ trusted news publishers. Clients get earned media placements, canonical links back to their site, and visibility in search and AI answers. We’re bootstrapped, remote-first, and growing, and we care about long-term results over short-term wins.
Обязанности
- You’ll manage a book of brand clients, from growing startups to established mid-size companies, and own their experience from kickoff through renewal. You’ll report to the Head of Accounts and partner with an Account Coordinator, our Editorial team, and the Value Team.
- Most of these clients come to us with a clear goal: more backlinks, more brand mentions, better visibility in search and AI answers. Your job is to get them up and running quickly, keep their content flowing, and show them what it’s producing. You’ll carry a quarterly renewal goal, and part of that is spotting when a client is ready for a bigger package.
- Run kickoffs: Confirm goals and KPIs, walk clients through the portal and our editorial guidelines, and set expectations on submission timing and review.
- Keep content moving: Track pacing against each contract, follow up on submissions and approvals, and make sure clients use what they’ve paid for.
- Help clients succeed with editorial: Explain why a draft needs changes, suggest angles that tend to get picked up, and loop in Editorial or the Value Team when a client needs deeper strategy.
- Report on results: Share pickup, backlink, and search performance in a way that connects back to the goals from kickoff. Flag what’s working and what to try next.
- Own renewals: Start renewal conversations early, address concerns before they turn into churn, and recommend upgrades when the results support it.
- Stay organized: Keep notes, tasks, and account health current in the CRM so anyone on the team can pick up where you left off.
- Make the team better: Share what you learn from clients and help improve our templates and processes.
Требования
- 3-5+ years in account management, client success, or a client-facing marketing role
- Experience owning renewals or a book of business
- Working knowledge of SEO, content marketing, or link building
- Comfort with analytics tools like Google Analytics, Search Console, Ahrefs, or SEMrush
- Strong written and verbal communication. You can explain a performance dip without getting defensive
- Good organization. You’ll manage many accounts at once, each with its own timeline
- Genuine interest in media, journalism, or how content gets discovered
- Nice-to-Haves
- MarTech, agency, or digital PR experience
- Familiarity with GEO or AI search
Условия
- Remote (U.S.)
- We’re a diverse team of storytellers committed to building a more exciting, innovative future for media and marketing. As a bootstrapped company, we’re resourceful, fast-moving, and focused on sustainable growth. Our virtual-first culture is rooted in trust, ownership, and collaboration, with a deep respect for each team member’s voice and value. You’ll be joining a company that’s serious about impact, and intentional about how we scale it.
- 💸 Equity Program 🏖 Unlimited PTO 🏡 100% Remote 👶 3 Months Paid Parental Leave 💰 401(k) Match 🏥 Full Health & Dental Coverage 🛡️ Life Insurance & Short-Term Disability 🎉 Awesome Team Culture, Events & Retreats