Technical Account Manager / Adoption Strategist

22 ч. назад

СШАOnsite

workflow integrationcustomer engagementonboarding programs

Link between AI platform and enterprise hardware engineering customers driving onboarding, adoption, and retention.

At , we are helping electrical engineers save time and accomplish more by automating the tedious and time-consuming task of designing printed circuit boards (PCBs). Our small team is composed of experts in electrical engineering, electromagnetic simulation, ML/AI, and high-performance computing (HPC). We are inventing and leveraging novel techniques to solve the decades-old problem of automating circuit board design where today hundreds of billions of dollars are spent. We have raised $25 million in Series B funding from some of the very best and are charging full-speed toward our goal.
No matter where we come from, we're united by a common vision for the future and a core set of values we think will get us there:
Curiosity
Conviction
Rigor

This role is a critical, high-impact link between 's AI platform and our enterprise hardware engineering customers. You will serve as both a deep technical expert in workflow integration and a strategic catalyst—driving customer onboarding, tool adoption, expansion, and long-term retention across top-tier enterprise accounts in aerospace, defense, consumer electronics, and robotics. The ideal candidate uncovers blockers to adoption and builds alignment with customer goals to make PCB design more efficient.
Drive Adoption & Usage: Lead recurring weekly customer engagement calls and onboarding programs to guide layout specialists, electrical engineers, and engineering managers through PCB design submission, routing analysis, and workflow integration.
Manage Pilots & Expansion: Shepherd early-stage commercial engagements and paid pilot programs into broad, sustained enterprise deployments across major accounts.
Monitor Engagement Metrics: Track account health and design submission metrics using internal tools like HubSpot and Airtable to proactively identify blockers and scale usage.
Technical Support & Diagnostics: Analyze design failures, Design Rule Check (DRC) flags, and placement/routing bottlenecks on complex boards (e.g., high-speed digital, RF, high-power).
Voice of the Customer: Synthesize customer challenges and edge cases into actionable product requirements for 's engineering teams.

Technical Background: ~7+ years of total professional experience, ideally blending ~2–3 years in hands-on electrical engineering / PCB design and ~4–5 years in customer-facing technical roles.
Nice-to-Have ECAD Expertise: Hands-on familiarity with enterprise ECAD suites—specifically Cadence Allegro or Siemens Xpedition—is highly preferred but not strictly required.
Education: Bachelor's or Master's degree in Electrical Engineering, Computer Science, Mathematics, or a related technical field.
Working Location & Travel: In-office presence 3–4 days per week with 30%+ travel for key customer visits and on-site deployment workshops.
Compensation: $200,000 – $250,000 base salary per year with a 20% – 30% performance bonus structure and equity grant package.

Interesting and challenging work
Competitive salary and equity benefits
Health, dental, and vision insurance
Regular team events and offsites (~4x / year)
Unlimited paid time off
Paid parental leave
Want to learn more about , our vision, and our investors? Visit our About page and visit our Blog .