СШАBilingual Patient Engagement Specialist I - English/Spanish
21 ч. назад
21 USD / часСШАJuniorRemoteC2
auto-dialer
Responsible for supporting patients in their care journey through outbound and inbound communication to enhance patient engagement.
О компании
- At , we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.
Обязанности
- We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our patient engagement arm. As a Patient Engagement Specialist I, you are often the first voice of . We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services.
Требования
- At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
- Proficiency in using electronic health record (EHR) systems and other healthcare software
- Excellent written and verbal communication skills to present and explain information to customers
- Proven skill managing multiple channels of communication including phone, email, chat, etc.
- Experience with Zendesk (preferred)
- Experience with Five9 (preferred)
Другое
- Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
- Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
- You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day
- You will talk to about 80 to 100 patients and book an average of 19 appointments each day
- You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
- As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with
- To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
- You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
- As different customer situations arise, you will escalate questions and concerns to other teams for additional support
- Other duties and/or projects as assigned
- You are flexible and have humility as well as a sense of humor
- You are a strong and personable communicator
- You excel at last minute problem solving and out of the box thinking
- You are highly organized and love to follow a process
- You have experience working in an on-demand service or healthcare environment
- You thrive in a fast paced, high pressure environment
- Medical, Dental and Vision
- 401 with a match
- Flexible PTO
- Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
- $10,000 lifetime max for infertility/fertility treatment
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