КипрMayflower
Payments and Fraud Analyst
2 дн. назад
КипрMiddleOnsiteC1
fraud preventionchargebackscustomer supportcritical thinking
We are looking for a Payments and Fraud Analyst to join our Finance and Risk team. You’ll help prevent fraud, handle chargebacks, and support customers with payment issues across our global entertainment products.
Responsibilities
- Monitor our automated fraud system and review suspicious user activity.
- Handle and review chargebacks, including preparing evidence to dispute them.
- Support customers with payment and fraud-related issues.
- Assist the Finance and Risk Department.
- Work rotating shifts, including nights and weekends, as part of our 24/7 operations.
Requirements
- 2+ years of experience in a fraud-related role or a similar position.
- Fluency in English.
- Strong critical thinking and the ability to make quick, informed decisions.
- Excellent attention to detail.
Nice to have
- 1+ year of experience in online customer support, banking, financial services, or online payments.
- An interest in online businesses, payments, and fraud prevention.
- Motivation to learn and grow within the company.
- Additional language skills.
Conditions
- An EU-based employment contract and a fully equipped office in Limassol.
- Transparent performance reviews twice a year, with bonus opportunities.
- Private medical insurance for you and your family.
- A provident fund in Cyprus, co-funded by you and the company, available after probation.
- Paid language courses and professional development opportunities.
- Free office catering and an in-house coffee bar.
- ...and a lot more 🙂
How to apply
- Recruitment process: HR interview (30 mins) → Technical interview (1 hour) → Test task (15 mins).