СШАHelp Desk Analyst II
2 дн. назад
СШАMiddle
Provide dependable, independent help desk support to employees.
Обязанности
- We are looking for a Help Desk Analyst II to provide dependable, independent support for the people who build space superiority. You resolve common issues without waiting for step-by-step direction, and you take on more complex problems across endpoints, identity, network connectivity, applications, and the systems that support the business. You own assigned tickets through resolution, communicate clearly with employees, and escalate issues with enough diagnostic detail that the next person can act immediately. You play an important role in employee onboarding and device readiness, from configuring and staging equipment to troubleshooting access, application, and endpoint issues that arise before or during a new hire’s first day. This is hands-on systems administration in the workplace technology environment: you work across accounts, access, endpoints, networking, and departmental tools. You document solutions, improve the knowledge base, and turn recurring issues into better processes. You must be able and willing to submit for a U.S. security clearance.
- Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications
- Own assigned tickets from intake through resolution, including troubleshooting, employee communication, follow-up, and escalation when needed.
- Independently troubleshoot common Windows, macOS, driver, profile, configuration, VPN, Wi-Fi, DNS, DHCP and device connectivity issues
- Configure, image, stage, deploy and support Windows and macOS devices in accordance with documented procedures and security requirements
- Support employee onboarding by resolving device, account, access and application issues before and during the new hire’s first day
- Learn and confidently deliver the company’s onboarding messaging, assisting with onboarding presentations and ensuring new hires receive a clear, consistent introduction to IT
- Escalate complex or cross-functional issues with complete documentation of symptoms, impact troubleshooting performed, and relevant diagnostic information
- Create and improve knowledge base articles, runbooks and repeatable troubleshooting procedures
- Identify recurring issues and recommend practical improvements to reduce repeat tickets
Требования
- 4+ years of experience in help desk, desktop support, or systems administration in a fast-paced environment
- Experience independently resolving endpoint, access, application, and connectivity issues
- Demonstrated ability to troubleshoot issues methodically, using structured diagnostic reasoning to identify root causes and implement effective, compliant solutions
- Experience working a T1–T2 ticket queue, including triage, resolution, and escalation
- Demonstrated ability to support both Windows and macOS endpoints
- Experience with general systems administration, including accounts, access, basic networking and core productivity tools
- Track record of delivering timely, high-quality support to non-technical users
- Ability and willingness to submit for a U.S. security clearance
- Work Location —Successful candidates will be located near Long Beach, CA.
- Work environment —the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
- Physical demands —the physical demands of the job, including bending, sitting, lifting and driving.
- This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite
- To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
- is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.
- To protect candidates and our company from application fraud and impersonation, we use third-party tools to verify applicant identity and detect fraudulent applications. Learn more in our Privacy Notice .
Будет плюсом
- Consistent experience supporting employees in high growth environments
- Previous experience helping scale IT operations as an organization grows from hundreds to thousands
- Familiarity with identity platforms and devices such as Entra ID, Okta, Intune & Yubikeys
- Familiarity with basic networking troubleshooting, including Wi-Fi, VPN, and DNS
- Experience supporting departmental applications, permissions, configurations or employee/team workflows
- Experience providing executive support
- Experience scripting or automating routine tasks
- Experience supporting users in a secure or regulated environment
- Active or prior U.S. security clearance
Условия
- Base Salary: $65,000 - $95,000
- Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave
- Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.
Другое
- Space is a warfighting domain. seeks those with the talent and ambition to build the technology that secures it.
- OUR MISSION
- delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors — enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.
- OUR VALUES
- Be the offset. We create asymmetric advantages with creativity and ingenuity.
- What would it take? We challenge assumptions to deliver ambitious results.
- It’s the people. Our team is our competitive advantage and we are better together.
- BENEFITS & PERKS *
- Best-in-class healthcare: 100% company-paid medical, dental, and vision coverage for you and your dependents, with HSA/HRA options
- Generous time off: Flexible Time Off (FTO) for exempt employees, accrued PTO of up to 25 days for non-exempt employees, plus 12 paid holidays; Parental Leave; Sick Leave
- Fuel for your day: Daily catered lunch and unlimited snacks for in-office employees
- And more: 401(k) retirement plan, fitness reimbursement, and Dog Fridays
- Equity participation: Equity is included as part of our total compensation package, giving you an opportunity to share in the company’s success.
- *Do not apply to fixed term and temporary roles