КанадаTechnical Customer Success Engineer
2 дн. назад
КанадаRemote
integrationvendor managementtechnical support
Technical Customer Success Engineer responsible for managing punchout integrations and acting as a bridge between engineering, GTM teams, and vendors.
Обязанности
- is the agentic procurement platform that helps mid-market organizations get complete control over their spend. We’re trusted by hundreds of companies around the world, across industries like biotechnology, education, health care, manufacturing, and software, to manage over $100B in spend. We’re looking for a talented and team-driven Technical Integration Specialist to join us on our journey.
- In this role, you will act as a critical bridge between our Engineering team, our Go-To-Market teams, and external vendors. You will sit within the Engineering organization, but your focus will be on the successful deployment and maintenance of punchout integrations that power our purchasing flows. You will triage incoming requests, manage direct communication with vendors, and ensure technical hurdles are removed to help customers purchase through their preferred suppliers.
- Success in this role requires a collaborative mindset. You will build strong relationships across our business, advocate for customer outcomes, and approach challenges with curiosity and quick decision making. We are looking for someone who brings an entrepreneurial approach, questions the status quo, and contributes to our larger strategic goals as we scale.
Другое
- Supplier Integration & Punchout Management
- Own the Punchout Lifecycle: Serve as the primary technical point of contact for implementing punchouts in our Product. You will coordinate directly with external vendors to obtain necessary credentials, configure integration settings, and validate connectivity.
- Testing & Implementation: Rigorously test connections to ensure data integrity and seamless user experience before releasing integrations to customers. You will add and configure punchouts directly within the product.
- External Stakeholder Management: Communicate effectively with non-technical and technical representatives to resolve credentialing or configuration blockers.
- Internal Collaboration & Support
- Triage & Prioritize: Receive and triage integration requests from Customer Success and Sales team members. You will assess technical requirements and prioritize work based on business impact and customer urgency.
- Technical Troubleshooting: Operate as a Tier-2 technical resource to diagnose and resolve complex configuration issues. You will investigate defects and performance bottlenecks related to punchout workflows.
- Engineering Partnership: Collaborate with the broader Engineering team to resolve issues or suggest architectural improvements for the punchout framework.
- Tooling & Automation
- Python Development: Utilize Python to implement and test cXML punchouts configurations in the product.
- Documentation: Create and maintain comprehensive technical documentation for punchout workflows and vendor-specific configurations to ensure accurate knowledge transfer.
- KPIs: Punchout time-to-value, Ticket resolution time (MTTR).
- Lead With CARES:
- Commitment: Demonstrates accountability and follow-through, delivering reliably and owning outcomes in a way that others can depend on.
- Ambition: Takes initiative with curiosity and a growth mindset, pursuing bold ideas that elevate impact and performance.
- Resilience: Shows adaptability, composure, and perseverance through challenges, staying focused and effective in a fast-changing environment.
- Excellence: Brings rigor, collaboration, and a strong quality focus to deliver high-performing solutions and raise the bar for outcomes.
- Simplicity: Applies focus, clarity, and streamlining to cut through complexity and enable efficient, impactful execution.
- Professional Experience: 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.
- Python Proficiency: Experience with Python, including reading, debugging, and working within established codebases.
- Communication Skills: Exceptional written and verbal communication skills. You are comfortable leading conversations with external vendors and internal stakeholders.
- Technical Knowledge: Understanding of web technologies and API concepts (REST, HTTP protocols). Familiarity with data formats such as cXML or JSON is highly valued.
- Problem Solver: Strong analytical skills with the ability to work autonomously to resolve configuration and connectivity issues.
- Empathetic & Accountable: You act with compassion, believe that your team's success is your success, and communicate effectively with both technical and non-technical colleagues.
- Maintains a professional and current LinkedIn profile, ensuring it is updated upon joining to reflect their new role and maintain a consistent company presence.
- is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.
- Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here . With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.
- The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.
- If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.
- We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include: Be empowered to do your best work
- We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:
- Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! And US if applicable.
- Responsible time off : We offer a flexible approach to time off; we trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
- Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
- Continuous Learning: We host regular educational lunch and learns to help our team grow, share knowledge, and stay curious.
- Stock options : Everyone has a chance to own a part of with our competitive stock program.
- If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.
- Apply online today and let’s start a conversation.
- To learn more about , check out these resources:
- Check out what our customers are saying about us
- Learn more about our procure-to-pay platform