МексикаUX Writer for Customer Communications
2 дн. назад
Мексика
crm
Create clear, engaging, and user-centered communications across multiple digital channels for customer interactions.
Требования
- Bachelor's degree in Communication, Journalism, Advertising, Literature, Marketing, or a related field.
- 2 years of experience in UX writing, copywriting, CRM content, digital communications, or related fields.
- Excellent writing, editing, and proofreading skills in Mexican Spanish, with a strong command of English. Proficiency in both languages is required.
- Experience writing content for digital communication channels such as emails, push notifications, SMS, WhatsApp, or in-app messages.
- Ability to adapt writing style, tone, and messaging to different audiences, contexts, and communication objectives.
- Strong organizational skills and the ability to manage multiple requests, priorities, and deadlines.
- Ability to collaborate effectively with cross-functional teams and incorporate feedback from different stakeholders.
Будет плюсом
- Experience writing communications for fintech, banking, or other regulated industries.
- Understanding of customer lifecycle communications, segmentation, personalization, and A/B testing.
- Experience with localization or transcreation between English and Mexican Spanish.
Другое
- We’re looking for a UX Writer for Customer Communications to create clear, engaging, and user-centered communications across our digital channels.
- In this role, you’ll craft messages that help users understand our products, stay informed, and take action with confidence. From emails and push notifications to SMS, WhatsApp, and in-app chat messages, you’ll play a key role in shaping how users interact with us.
- You’ll work closely with cross-functional teams to turn complex information into simple, relevant, and effective communications. If you have a passion for writing, an eye for detail, and a strong understanding of how language influences the customer experience, we’d love to meet you!
- Write content for multiple communication channels, including emails, push notifications, SMS, WhatsApp, and in-app chat messages.
- Adapt messaging, tone, and structure to different channels, audiences, communication objectives, and stages of the customer journey.
- Transform complex financial and technical information into simple, accessible, and actionable messages.
- Collaborate with CRM, Marketing, Product, Design, Legal, and Compliance teams to develop accurate, consistent, and user-centered communications.
- Create content for different communication purposes, including onboarding, product education, engagement, retention, transactional updates, and service notifications.
- Ensure consistency in brand voice, terminology, and writing style across all customer-facing communications.
- Write, review, edit, and proofread content in Mexican Spanish and English, ensuring linguistic accuracy, clarity, and cultural relevance.
- Optimize content based on channel-specific requirements, character limits, user needs, and communication goals.
- Contribute to the development and maintenance of content guidelines, messaging standards, and communication best practices.
- Continuously improve content based on user feedback, performance insights, and UX writing and content design best practices.
- Innovative Spirit : A commitment to creativity and groundbreaking solutions.
- Honest Feedback : valuing open, transparent communication.
- Supportive Team : a strong, collaborative community.
- Celebrating Achievements : recognizing our wins together.
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances.