ПакистанAssociate Program Manager, Technical Outreach
2 дн. назад
ПакистанJuniorRemote
program coordinationtechnical communication
Coordinate programs to improve technical knowledge sharing and collaboration across Technical Support Engineering and related teams.
О компании
- Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
- Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
- Visit .com to learn more.
Обязанности
- Motive is looking for an Associate Program Manager, Technical Outreach to coordinate programs that improve technical knowledge sharing and collaboration across Technical Support Engineering and adjacent teams. As an associate program manager, you will organize technical sessions, translate complex topics into clear resources, and turn customer feedback into guidance for development teams and scalable improvements. This role will report into Manager, Technical Support Engineering.
- Coordinate technical outreach programs from planning through execution.
- Advocate for customers by translating recurring support themes into clear guidance for Product and Engineering teams.
- Provide development teams with actionable technical and customer context to inform product improvements.
- Plan and facilitate technical sessions, product briefings, office hours, and knowledge-sharing forums.
- Partner with Technical Support Engineering, Product, Engineering, and Enablement to identify knowledge gaps and prioritize outreach.
- Create and maintain clear technical content for support teams and stakeholders.
- Track program outcomes and use feedback to identify improvement opportunities.
Требования
- 2+ years of experience in program coordination, technical enablement, technical support, operations, or a related field.
- Experience managing cross-functional projects from planning through execution.
- Understanding of SaaS products, technical troubleshooting, or support workflows.
- Ability to translate complex technical concepts and customer needs into clear guidance for development teams.
- Experience using data and feedback to prioritize improvements and measure program effectiveness.
- Strong written and verbal communication, organization, and stakeholder management skills.
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