Customer Experience Specialist

3 дн. назад

Сингапур

Assist and educate customers on digital banking products and services to enhance their experience and ensure confident usage.

Deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction.
Analyze customer behaviour and feedback to refine the user experience and reduce churn.
Work closely with the marketing, product, and customer support teams to ensure a seamless customer journey.
Drive service delight and process improvement initiatives to improve overall customer satisfaction and Net Promoter Score (NPS)
Stay abreast with latest digital banking trends, ready to apply your learning in customer interactions.
Educate and help less digitally savvy customers to understand and adopt digital banking.
Connect with customers to develop lifelong relationship with Trust.

1-2 years of experience in Customer Service
Result oriented and ability to work in fast paced & fluid environment.
Strong communication skills - approachable, a good listener and empathetic.
Experience working in banks, fintechs and/or other technology startup will be a plus.
Passionate about technology and eager to share that passion with others.
Ability and willingness to learn quickly and get up to speed on all aspects of the business.
Willing to work weekends/public holidays (5-day work week).
Fresh graduates welcome to apply.
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Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are. 😊

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.
We are looking for an energetic and bubbly individual to showcase our products to educate and ease Trust customers into the digital banking space. The Customer Experience Specialist will be stationed at the Trust Experience Centre. You will welcome and assist walk-in customers with general enquiries, including Trust App navigation and information about Trust products. Your role is to help customers understand and use our digital banking services confidently.