Conservation Support Engineer – Latin America
2 дн. назад
ЛатамRemote
supporttroubleshooting
Provide technical and adoption support for conservation software users in Latin America to ensure successful daily use and impact.
Условия
- You'll help leading financial institutions and other clients adopt AI in meaningful ways. You'll work directly with clients, engineers, and AI specialists to turn emerging technology into measurable business outcomes. If you enjoy teaching, facilitating, influencing, and helping people embrace new ways of working, we'd love to talk.
Другое
- EarthRanger is used by more than 1,000 protected areas and conservation programs worldwide, and Latin America is growing fast. National park agencies, NGOs, and community-run reserves from Argentina and Brazil to Costa Rica and Honduras rely on EarthRanger to see what is happening across their landscapes in real time: ranger patrols, wildlife tracking, sensors, and field reports brought together on one map. Setting up a site is a first step. The real work is helping a team go from having EarthRanger to relying on it every day to plan patrols, respond to incidents, and show results to the people who fund and govern their work. That is this job.
- Work with protected areas and conservation organizations across Latin America to understand their conservation goals and shape how they use EarthRanger to reach them.
- Own a set of sites in the region that were set up but never became active, and bring them into daily use. This is a first-year goal we will define with you.
- Follow up with sites after onboarding, spot where adoption has stalled, and coach teams through the next step: better patrol coverage, cleaner reporting, smarter use of alerts and analysis.
- Act as the regional voice of the user, feeding what sites need back to our product, documentation, and training teams.
- Be a first point of contact for user questions and field issues from the region, resolving them through our ticketing system and keeping clear records. Expect roughly half your time here at the start, shifting toward site success work as you build relationships and the region's self-serve resources grow.
- Configure and maintain EarthRanger sites: users, event types, patrol types, maps, and integrations with trackers and sensors.
- Know when a problem needs an engineer, and hand it over with the detail they need.
- Deliver EarthRanger training to rangers, biologists, analysts, and managers, from one-on-one coaching to multi-day workshops, in Spanish and English.
- Help build and translate training materials, help-center articles, and short videos for the region.
- Contribute to large rollouts across many protected areas: scoping, planning, data standards, and follow-through with government and NGO partners.
- Track your projects and communicate status, risks, and decisions clearly to partners and the internal team.
- A conservation foundation. Either hands-on work in conservation or protected areas (ranger, biologist, park or reserve staff, NGO field or program staff), or a demonstrated commitment to conservation through study, volunteering, or community projects combined with experience supporting people who use software.
- Fluent in spoken and written Spanish and English.
- A track record of helping others succeed with a tool, a process, or a program: training, support, extension work, community engagement, or teaching.
- Comfortable learning web and mobile software and explaining it to people who are not, and open to using AI tools every day for drafting, translating, troubleshooting, and learning. You do not need to be a programmer.
- A self-motivated remote professional with strong time-management skills: able to balance multiple projects simultaneously, structure their own daily schedule, meet deadlines, communicate proactively, and ask for help when needed.
- Able to travel within Latin America less than 10% of the year.
- Portuguese.
- Hands-on experience as a user of EarthRanger or SMART. Many sites in the region are moving from SMART to EarthRanger, and knowing how patrol and monitoring data are collected in practice helps a great deal.
- Experience with GPS trackers, camera traps, or other field monitoring technology.
- GIS skills (QGIS, ArcGIS) and comfort working with spatial data.
- Experience working with government agencies or on multi-site, national-scale programs.
- Experience facilitating workshops or building training materials.
- Familiarity with data concepts such as spreadsheets, CSV exports, JSON, or APIs, used for troubleshooting rather than coding.