ШвейцарияRMA Quality Analyst
3 дн. назад
Швейцария
multimeteroscilloscopelinux
Analyze customer returns to identify root causes and improve products and customer experience at .
Обязанности
- We are looking for a proactive RMA Quality Analyst to support our RMA activities in Horw. You will analyze products reported as faulty by customers, starting remotely whenever possible and continuing in-house when products are returned. The role combines hands-on electronics troubleshooting with basic embedded software checks and close collaboration with R&D, Operations, Technical Support, and Logistics/Warehouse, with guidance from experienced team members where needed.
- Investigate customer-reported failures by using electronic hardware measurements, lab tools such as multimeters and oscilloscopes, Linux-based setups, and basic embedded software checks such as flashing, functional tests, and debugging to reproduce issues and help identify root causes.
- Communicate with customers in English and German to understand issues, support remote analysis, explain findings clearly, and align next steps with the responsible teams.
- Support investigations, follow-up actions, and the outcome of RMA cases together with R&D, Operations, Technical Support, Logistics/Warehouse, and other global entities, including repair, rework, replacement, return shipment, credit, or scrapping.
- Contribute to improving RMA processes in coordination with other global entities to support consistent and efficient ways of working.
- Improve RMA case documentation, maintain clear case records, and support statistics, reporting, and trend analysis, including 4D or 8D reports when required.
- Support daily Quality Management and RMA activities and help identify recurring issues for product and process improvements.
- 80–100% employment.
Требования
- Technical education in electronics, electrical engineering, embedded systems, or a comparable field, or equivalent hands-on experience.
- Good electronics background and practical experience troubleshooting hardware at component, board, or system level.
- Confident use of measurement and repair tools, including oscilloscopes, multimeters, power supplies, soldering equipment, and schematics/layout viewers.
- Basic understanding of embedded software and Linux, with willingness to grow further in software debugging.
- Structured problem-solving skills and interest in root cause analysis, corrective actions, and quality improvement.
- Customer-oriented communication skills, with the ability to explain technical topics clearly and ask the right follow-up questions.
- English and German at B2 level or higher, written and spoken.
- Reliable and well-organized working style, with the ability to keep ownership of assigned cases and coordinate with other teams.
- Additional languages are a plus.
Другое
- is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.
- Are you passionate about electronics, embedded systems, and solving real customer problems? As an RMA Quality Analyst in Horw, you will join our Quality Management organization and support the analysis of customer returns, help identify root causes, and contribute to improving our products and customer experience.
- A great company culture, including flat hierarchies, an open-door policy, and a focus on joint responsibility and mutual trust and support
- Working with a skilled, high-achieving, experienced, fun, international and growing team—with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company
- Annual team-building events, quarterly and monthly get-togethers, and more
- Welcoming office space with friendly team members and free snacks (fresh fruits, coffee, and more!)
- is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.
- We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.
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