Technical Escalations Engineer 2 (Alerting) - EMEA

3 дн. назад

ИрландияФранцияMiddle

troubleshootingtechnical supportcustomer engagement

Work as a technical escalation engineer to solve complex technical problems, collaborate with engineering and product teams, and improve customer experience.

О компании

is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.

Обязанности

Become the global expert on Alerting & Monitoring within the Technical Solutions team, supporting TSEs and customers in building reliable, actionable monitors.
Own investigations into alert-related escalations, identifying root causes across metric behavior, configuration edge cases, and backend evaluation logic.
Collaborate with Product and Engineering to flag inconsistent monitor behavior, propose enhancements, and ensure alignment with user expectations.
Develop scalable diagnostics, reusable response strategies, and field-ready resources to shorten time to resolution.
Lead enablement efforts, from async training to live office hours, ensuring that Solutions teams worldwide understand ’s alerting system.

Требования

Experienced in debugging alert misfires, delayed or missing notifications, noisy monitors, and complex alerting logic involving scopes, groups, and recovery thresholds.
Comfortable interpreting how data aggregation, gaps, or late points affect alert evaluation and incident response.
Confident navigating APIs, tagging strategies, downtime configurations, and best practices for scalable alerting.
Passionate about helping customers reduce alert fatigue while increasing visibility into meaningful signals.

Будет плюсом

Familiar with ’s alerting system, from monitor types (metric, composite, anomaly, logs, SLO, etc.) to thresholds, evaluation windows, and notification rules.
values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Другое

As ’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises.
Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy.
As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level.
As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of ’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence.
This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact.
At , we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Any information you submit to as part of your application will be processed in accordance with ’s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at AI Guidelines .