ВеликобританияAccount Director - Financiers
3 дн. назад
ВеликобританияDirectorRemote
customer relationship managementbusiness developmentcontract negotiation
Own relationships with financiers to drive adoption of 's Retention Hub and AI capabilities, focusing on customer retention and growth.
О компании
- bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of the role The successful candidate will own 's relationships with financiers, both captive (OEM-owned) and independent, while maximising client adoption of the Retention Hub through a customer retention lens and growing the use of 's AI-based capabilities within the Retention space. The role is UK-based with a global account book and regular international travel, reporting directly into the Financiers & Fleet Director. The candidate will understand the commercial dynamics of automotive finance and be equally comfortable operating at operational and senior commercial/strategic levels within each financier.
Обязанности
- Deliver excellent account management across captive and independent financier stakeholders.
- Maintain weekly dialogue with clients on Retention Hub adoption and customer retention outcomes.
- Build and maintain multi-level relationships within financier organisations (commercial, risk, retention/customer, operations and IT), from operational teams through to senior leadership.
- Develop and apply a thorough understanding of financier commercial models, the customer ownership lifecycle (including PCP/PCH and trade cycle management) and retention dynamics, and how these intersect with dealer network operations.
- Support contract renewals and commercial negotiations alongside Legal and the Enterprise Team, including liaison with financier procurement and legal teams.
- Position the Retention Hub and its AI-based capabilities as drivers of customer retention and commercial value in client conversations.
- Produce Quarterly Review Packs covering retention outcomes, adoption of the Retention Hub and AI-based capabilities, and system development delivered.
- Collaborate with key financier contacts to understand their short, medium and long-term retention strategies, ensuring is the partner of choice.
- Keep product/sales presentation material and POS assets current and available on shared portals.
- Feed back market intelligence on competitor retention and AI-based offerings to sharpen internal positioning.
Другое
- First point of contact for existing and new financier accounts, spanning captive and independent financiers.
- Own the senior relationship with financiers and grow the Retention Hub agenda across their organisations and, where relevant, their dealer networks.
- Drive adoption of the Retention Hub with a specific focus on customer retention outcomes.
- Lead cross-sell of AI-based capabilities within the Retention space (such as AI video and lead nurture), and identify new client opportunities across the wider portfolio.
- UK-based role with regular international travel; account book is global.
- Monthly face-to-face team meetings in the UK.
- Experience within the automotive sector, ideally within automotive finance (captive or independent financier).
- Direct experience working with captive or independent financiers — understanding of their commercial models, customer lifecycle and retention priorities, and relationships with dealer networks. Financier-side experience is strongly favourable.
- Thorough understanding of the automotive finance customer lifecycle, including origination, contract management, end-of-contract customer journey, and retention and trade cycle management.
- Experience selling SaaS/cloud-based solutions.
- Proven track record in account management, ideally managing senior corporate stakeholders within financiers.
- User or provider experience with customer retention solutions, ideally within automotive finance.
- Customer- and outcomes-focused, with the maturity and diplomacy to manage engagement across financier stakeholder levels — from operational through to senior commercial/strategic.
- Able to implement a professional, structured sales approach using MEDDPIC ('s preferred sales methodology) — covering Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain and Champion — alongside use of Salesforce.
- Self-driven, ambitious, resilient, highly motivated, competitive, resourceful, excellent communication skills, especially around listening, questioning – politely assertive.
- Fluency in English is required, and proficiency in another European language — such as French, Spanish, Italian, or German — is preferred.
- Highly organised within a process-oriented environment. Computer literate and familiarity with an advantage.
- Fluency with AI tools such as Claude and Copilot is a plus but not mandatory.