СШАMission Operations Engineer, USMC (Active Clearance)
3 дн. назад
132k–209k USD / годСШАOnsite
Responsible for managing execution, growth, and success of customer accounts in a defense technology company utilizing advanced AI-powered systems.
О компании
- The Connected Warfare division builds systems to support global command and control missions. We create joint, time sensitive, multi domain, ubiquitous, connected mesh ecosystems. Our ecosystem enables connected warfare with disproportional impact by connecting every robot, human, and sensor in every domain, bringing together hundreds of thousands of end points across the globe. We are the substrate that provides the source of truth for time sensitive decisions, effectively transforming the way that militaries close kills chains and enable mission autonomy. The Mission Operations (MOPs) team is responsible for managing the execution, growth, and success of our customer accounts. Working across product, engineering, sales, and logistics teams, our Mission Operations Engineers own the customer relationships and develop, plan, and deploy products in support of their missions. They work side-by-side with customers to understand their specific problem sets and then shape ’s offerings alongside our engineering teams to fit the mission needs. Because the problems we solve are uniquely challenging, our Mission Operations Engineers naturally gravitate toward finding solutions and are adept at navigating organizational hurdles. They are ultimately responsible for customer and mission success and therefore play a critical role in the shaping and future of Industries.
Обязанности
- Orchestrate the deployment of products. Lead the planning and deployment of ’s flagship hardware and software products in support of customer missions. Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products. We are obsessed about engagement and keeping our finger on the pulse of how customers interact with our products. This helps us improve the user experience and evolve their operational tactics and techniques. And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our customer. Grow your business through customer success. In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth. This requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where ’s technology can make them more effective. Understanding ’s value proposition and articulating how we can have an impact on a customer’s problem set, from the executive level to the end user, is critical to positioning for the future. Shape our products to meet mission needs. Work side-by-side with our customers to understand their specific mission challenges and repr
- Serve in a customer-facing Account Manager capacity, working directly with the United States Marine Corps to develop and deploy integrated hardware-software C2 products to meet customer and operational needs
- Own the delivery of contract deliverables to include the developing, and implementing, measures of performance and effectiveness, writing technical reports and creating user engagement roadmaps
- Design & implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges found through the employment of C2 products during training, exercises, and normal use within unit schedules
- Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of C2 products
- Support engagement with other service components, Geographic Combatant Commands, and other Government organizations as required to integrate products laterally across United States Armed Forces customers for increased adoption
- Develop and contribute to a streamlined user feedback and engagement system, which include issue tracking, training sessions, refreshers, and focused preparation for large scale exercises and events
Требования
- Mission First Mindset. We put the needs of the mission and our customers first and understand that the US and its allies have no preordained right to victory in any future conflict. We actively seek out opportunities to better understand our customers’ mission needs, with a goal to build the best possible products for the warfighter and radically evolve our national and international defense capabilities. We push ourselves and the limits of our capabilities in the pursuit of this goal. Ownership Mentality. We’re looking for owners; those who have a natural bias to assume responsibility, a healthy dose of skepticism, and contribute to a culture of performance. We empower our Mission Operators to quickly assume high levels of responsibility and entrust them to actively own their account and shape its success. Our Mission Operators are just as comfortable helping to shape a proposal or pitch a new customer as they are working with engineers on new features or deploying products in the field. Technical Aptitude and Intellectual Curiosity. We are first and foremost a technology company, working at the leading edge of capabilities like machine learning, autonomy, distributed networking, and multi-modal sensor fusion. Do you have a natural desire to see beyond simple cause and effect relationships to really understand how complex systems operate? Do you actively seek out opportunities to educate yourself? These capabilities form the foundation of our product offerings, so we are loo
- Experience in program management and product deployment roles
- Exceptional interpersonal and stakeholder management skills
- Understanding of U.S. and allied military operations, doctrines, and multi-domain environments
- Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
- Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution
- Willing to travel as necessary (25-50%)
- Secret Clearance or above required
Будет плюсом
- Experience in Defense Technology Product/Program Management, Solutions Architect, or Customer Success type roles
- Experience and familiarity with USMC intelligence, operational planning, targeting, and fires systems and workflows
- Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
Условия
- US Salary Range
- $132,000 — $209,000 USD
- The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of 's total compensation package. Additionally, offers top-tier benefits for full-time employees, including:
- At , we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .
Другое
- Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, is changing how military systems are designed, built and sold. ’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.