АвстралияAssociate Customer Success Manager
4 дн. назад
АвстралияJunior
Associate Customer Success Manager role at a global ad tech company specializing in digital out-of-home advertising, focusing on customer success.
О компании
- Media is a rapidly growing global software and advertising technology company. In addition to our industry-leading technology, we're proud of the positive, supportive culture we've built. We're scaling our teams globally; join us!
Обязанности
- ● Help manage the operational customer relationship for 's Enterprise SaaS customers in Australia and New Zealand and act as the primary local point of contact after contract signature.
- ● Coordinate customer onboarding and implementation from project kickoff through go-live, including timelines, customer readiness, training and internal handoffs.
- ● Act as the first line of support for Enterprise platform issues, investigate and reproduce problems, and communicate clear solutions or workarounds to customers and internal teams.
- ● Partner with Product and Engineering to escalate customer issues, ensuring they are accurately documented, prioritized and communicated through resolution
- ● Work with the APAC Enterprise team to support product adoption, gather customer feedback, identify retention risk and expansion opportunities and participate in business reviews.
- ● Identify customer knowledge gaps and contribute to the development of training materials, product documentation and self-service resources.
- ● Assist with testing significant new features and workflows before release with particular attention to customer impact and local market requirements.
- ● Maintain accurate customer records, support cases, onboarding plans, health information and operational documentation in 's designated systems.
Требования
- ● Customer-focused and passionate about helping customers achieve successful outcomes.
- ● Technically curious, analytical and comfortable investigating unfamiliar problems.
- ● Highly organized, proactive and able to take ownership from initial issue or project through resolution.
- ● A clear communicator who can build trusted relationships across customers and internal teams.
- ● Commercially aware and able to recognize customer risks and growth opportunities.
- ● Calm under pressure, collaborative and comfortable working across time zones in a global organization.
- ● Excited to support and grow 's enterprise business in Australia and New Zealand and contribute to a positive team culture.
Условия
- ● Flexible, supportive and fast-growing global company culture.
- ● The opportunity to build 's operational and customer success presence in Japan.
- ● Direct collaboration with regional and global Operations, Product, Engineering and Enterprise teams.
- ● Competitive compensation and company benefits, which vary by region.
- If you’re ambitious, highly driven, and interested in making an impact, is the place for you. Apply to join our team… we’ll see you out there.
Другое
- Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight.
- From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at .
- As of January 2025, Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.
- Intro:
- You might not realize it, but digital out-of-home is all around you, from the billboards in Shibuya Crossing to screens at transport hubs, retail stores, elevators, electric vehicle charging stations and everything in between. Our mission is to power that global digital signage ecosystem. We've built software solutions that can run entire signage networks and an end-to-end marketplace for programmatic advertising exclusively for digital out-of-home.
- ● 3-5+ years of experience supporting, implementing or managing enterprise SaaS or B2B software customers.
- ● Experience in customer success, technical support, software implementation or a similar customer-facing operational role.
- ● Strong problem-solving skills and the ability to translate technical issues into clear customer communications.
- ● Experience deploying and supporting software products, including integrations and user-facing applications.
- ● Comfort troubleshooting APIs and web-based software; experience with Postman, command-line tools, HTML, JavaScript or SQL is a plus.
- ● Strong organizational and project-management skills, with the ability to manage multiple customers, priorities and stakeholders.
- ● Experience in digital out-of-home, advertising technology, digital signage or media operations is preferred but not required.