СШАEnterprise Customer Success Manager
3 дн. назад
130k–150k USD / годСША
Manage and grow relationships with enterprise customers to drive adoption and success of AI-powered fleet safety solutions.
О компании
- harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions, helping organizations improve driver safety, operational performance, and fleet visibility through AI-powered technology.
- As our enterprise business continues to scale, we are evolving Customer Success into a more strategic, proactive, and commercially focused organization.
Обязанности
- harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With continued growth and increasing adoption among enterprise customers, our solution is rapidly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
- The Enterprise Customer Success Manager is a strategic customer-facing leader responsible for managing a focused portfolio of ’s largest and most important enterprise customers.
- This role combines customer strategy, operational execution, data-driven consulting, and commercial ownership to ensure customers maximize the value of ’s AI-powered fleet safety platform.
- The Enterprise Customer Success Manager will own approximately 4–6 high-value enterprise customers representing $4M–$6M+ in ARR and lead the customer journey across implementation, adoption, value realization, retention, renewal, and expansion.
- This individual will serve as a trusted advisor to executive stakeholders, helping customers define measurable business objectives, establish Customer Success Plans, accelerate deployment and adoption, and demonstrate tangible impact across safety, operations, and overall fleet performance.
- The Enterprise Customer Success Manager will also serve as the primary cross-functional leader for assigned accounts, partnering closely with Sales, Implementation, Product, Support, Field Engineering, and other internal teams to ensure customers view as a strategic business partner rather than simply a technology provider.
- The ideal candidate brings significant enterprise customer-facing experience, strong executive presence, commercial instincts, analytical capabilities, and a demonstrated record of driving adoption, retention, expansion, and measurable customer outcomes.
Требования
- Significant experience in Customer Success, Strategic Account Management, Enterprise Account Management, Professional Services, Consulting, Implementation, or another strategic post-sales role.
- Experience managing complex enterprise customers and developing relationships with senior and executive stakeholders.
- Demonstrated success driving customer adoption, retention, renewals, expansion, and measurable business outcomes.
- Experience leading customers through complex implementations, deployments, or technology transformations.
- Strong commercial instincts and the ability to recognize and develop expansion opportunities.
- Ability to translate analytics and customer data into compelling business and ROI narratives.
- Exceptional communication, executive presence, and relationship-building skills.
- Strong cross-functional leadership capabilities with the ability to influence Sales, Product, Engineering, Support, and Operations without direct authority.
- Highly proactive mindset with the ability to identify customer risk early and mobilize appropriate teams toward resolution.
- Experience supporting large, complex enterprise or Fortune 1000 customers preferred.
- Bachelor’s degree or equivalent professional experience.
- Ability to travel as needed throughout the United States for strategic customer engagements, Executive Business Reviews, enterprise implementations, customer site visits, and industry events.
Будет плюсом
- Enterprise SaaS
- Artificial Intelligence or Computer Vision solutions
- Fleet Management and/or Telematics
- Transportation Technology and/or Logistics
- IoT or Connected Operations
- Safety Technology
- Operational Analytics
- Complex physical technology or hardware deployments
- Gainsight or similar Customer Success platforms
- Salesforce or similar CRM platforms
Условия
- Preferred Locations: San Diego, CA | San Francisco Bay Area, CA | Nashville, TN
- Qualified candidates in these locations will receive preferred consideration.
- Base Salary: $130,000–$150,000 USD
- Eligible for annual performance bonus
- Company equity / RSUs
- Final compensation will depend on experience, qualifications, and location.
- Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
- Generous PTO and Sick Leave
- 401(k) with generous company match
- Disability, Life Insurance, and Ancillary Benefits
- Additional company-sponsored benefits and employee programs
- Please review and apply to our available job openings at .com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.
- United States
- $130,000 — $150,000 USD
- If there is a match between your experiences/skills and the Company's needs, we will contact you directly.
- is an equal-opportunity employer.
Другое
- harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.
- Build trusted advisor relationships across multiple levels of each customer organization, from day-to-day champions to executive decision-makers.
- Develop relationships with executive stakeholders across Operations, Safety, IT, Finance, and other functional leadership teams.
- Understand each customer’s business objectives, operational challenges, safety priorities, and ROI expectations.
- Lead strategic customer conversations focused on measurable business outcomes and long-term value.
- Facilitate Executive Business Reviews focused on ROI, adoption, safety performance, operational improvements, and strategic priorities.
- Build multi-threaded relationships that strengthen customer retention and create long-term strategic partnerships.
- Own Customer Success strategy throughout enterprise implementation, deployment, onboarding, and adoption.
- Partner closely with Project Management, Implementation, and customer stakeholders to drive successful enterprise deployments.
- Maintain executive and stakeholder alignment throughout implementation.
- Identify implementation risks early, remove blockers, and mobilize appropriate internal resources.
- Drive customer readiness, adoption, training, and change management.
- Accelerate the transition from deployment to meaningful adoption and measurable customer value.
- Establish clear milestones, accountability, and success criteria throughout the onboarding process.
- Translate data, analytics, and product insights into compelling business and ROI narratives.
- Help customers leverage operational, safety, and fleet data to improve business performance.
- Develop and maintain strategic Customer Success Plans with measurable goals, success metrics, milestones, and ownership.
- Monitor customer health across adoption, engagement, sentiment, business value, implementation progress, and product experience.
- Use customer data to identify potential risks, adoption gaps, and opportunities for additional value.
- Lead strategic conversations centered on measurable outcomes rather than product activity alone.
- Own the Customer Success renewal motion across assigned enterprise accounts.
- Drive account health, ROI validation, forecasting, executive alignment, and risk mitigation throughout the renewal lifecycle.
- Proactively identify churn and renewal risks and develop recovery plans.
- Identify expansion opportunities based on customer needs, product adoption, fleet and device utilization, new geographies, and additional use cases.
- Partner with Sales to develop qualified expansion opportunities supported by clear customer value and business justification.
- Build relationships and success strategies that strengthen long-term retention and expansion.
- Serve as a strong advocate for enterprise customers across .
- Capture customer product feedback, feature requests, workflow challenges, and emerging business needs.
- Partner with Product, Sales, Support, Implementation, and Operations to identify trends and prioritize high-impact customer opportunities.
- Close the loop with customers regarding product feedback, roadmap developments, and internal actions.
- Ensure customer insights are communicated effectively across internal stakeholder groups.
- Maintain disciplined account planning, Customer Success Plans, Executive Business Reviews, renewal forecasting, and customer governance.
- Provide proactive visibility into customer health, risks, implementation progress, and expansion opportunities.
- Partner cross-functionally with Sales, Product, Engineering, Support, Field Engineering, Implementation, and Operations.
- Create consistent, repeatable customer engagement practices that improve customer experience and scalability.
- Operate with a proactive mindset focused on customer outcomes, risk prevention, and measurable business value.
- Gross Revenue Retention (GRR)
- Net Revenue Retention (NRR)
- Customer retention and renewal performance
- Enterprise customer adoption and utilization
- Customer health and satisfaction metrics
- Successful and on-time enterprise implementations
- Time-to-value for newly onboarded customers
- Executive stakeholder engagement
- Executive Business Review execution and cadence
- Customer Success Plan execution
- Renewal health and forecast accuracy
- Proactive account-risk identification and recovery
- Strategic account expansion opportunities
- Measurable customer ROI and value realization
- Customer satisfaction and advocacy
- The Customer Success operating model includes targets such as 100% GRR, 120% NRR, 95%+ on-time implementation delivery, and 90%+ CSAT, with a strong emphasis on customer retention, implementation velocity, and measurable value realization.
- Executive Presence & Communication
- Strategic Customer Advisory
- Enterprise Customer Success
- Customer Value Realization
- Data Storytelling & Analytics
- Customer Success Planning
- Enterprise Change Management
- Implementation & Adoption Strategy