Customer Support Ambassador
4 дн. назад
ЯмайкаJuniorRemote
crm managementcustomer servicecoachinginbound callsoutbound calls
Join the as a Customer Support Ambassador or Call Center/Success Manager focused on customer service, call center success, and helping homeowners save money with solar solutions.
Responsibilities
- Outbound & Inbound Calls – Connect with homeowners in prime solar areas, build rapport, set and reschedule appointments, and handle customer service-related tasks.
- Educate & Build Trust – Educate homeowners on the benefits of getting solar while it is government-funded.
- Support & Tools – Manage CRM, customer service, sales resources, and provide ongoing coaching for Support Ambassador.
- Lead and develop the team for Manager role.
- Keep daily operations running smoothly for Manager role.
- Support hiring and training for Manager role.
- Measure and improve results for Manager role.
Requirements
- Applicants must reside in Jamaica and have one year of customer service and remote work experience for Support Ambassador.
- Applicants must reside in Jamaica and have at least 3 years of call center, contact center, or related experience, including 2 years of team leadership for Call Center/Success Manager.
- Applicants must have experience in coaching employees, managing performance, and addressing difficult conversations professionally for Manager role.