Филиппины[Job - 32541] Sr. Developer – Platform Ops Developer, QC (Remote/Night Shift)
4 дн. назад
85k–130k PHP / мес.ФилиппиныSeniorRemote
reactnext.jscontentfulgithub actions
Senior Frontend Developer responsible for maintaining stability and performance of enterprise digital platforms with a focus on operational support during night shifts.
Требования
- React | Next.js | Contentful | GitHub Actions | Headless CMS | JavaScript | REST APIs | Third-Party Integrations | CI/CD | Production Support
- Strong hands-on experience in React and Next.js application support, Contentful, GitHub Actions, third-party integrations, production troubleshooting, and enterprise platform operations is expected.
Будет плюсом
- Experience with Bazaarvoice, particularly ratings and reviews integrations
- Experience with PriceSpider, particularly Where to Buy integrations
- Experience with Salsify or similar product information management and product catalog platforms
- Familiarity with e-commerce platforms and enterprise digital experience ecosystems
- Experience supporting high-traffic websites and mission-critical digital platforms
- Familiarity with monitoring tools, incident management processes, and production support workflows
- Experience working with distributed teams and international stakeholders, particularly North American teams
Другое
- At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
- With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
- We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.
- As a Senior Developer – Platform Operations at CI&T, you will play a critical role in maintaining the stability, availability, and performance of enterprise digital platforms supporting North American business operations.
- You will serve as the primary technical point of contact during the night shift, providing hands-on production support, troubleshooting escalated website issues, and ensuring seamless platform operations. You will work closely with content publishing teams, non-technical stakeholders, and global teams to diagnose and resolve site-level issues involving modern frontend applications, headless CMS platforms, CI/CD pipelines, and third-party integrations.
- This role requires strong technical expertise in React, Next.js, Contentful, and GitHub Actions, combined with excellent troubleshooting skills, operational ownership, and the ability to work independently during non-overlapping regional hours.
- Core Tech Stack: React | Next.js | Contentful | GitHub Actions | Third-Party Integrations | CI/CD
- React – Strong hands-on experience supporting, maintaining, and debugging modern frontend applications
- Next.js – Experience troubleshooting and maintaining Next.js-based web applications
- Contentful – Experience managing and troubleshooting headless CMS configurations, content delivery, schemas, and content models
- GitHub Actions – Experience with automated builds, deployments, release checks, and CI/CD pipeline troubleshooting
- Third-Party Integrations – Exposure to platforms such as Bazaarvoice, PriceSpider (Where to Buy), and Salsify, or similar e-commerce and digital experience integrations
- API & Data Integration – Ability to trace and troubleshoot data flows between frontend applications, headless CMS platforms, and third-party APIs
- Production Support – Experience with application support, production troubleshooting, site reliability, and operational maintenance of enterprise platforms
- Provide hands-on technical support for digital platforms during North American business hours
- Serve as the primary technical escalation point for Content Publishing Teams and other non-technical stakeholders
- Investigate and resolve website issues that cannot be addressed at the operational content level
- Monitor platform performance, availability, and overall site stability
- Troubleshoot production incidents and implement appropriate site-level resolutions
- Perform root cause analysis and document technical findings and resolutions
- Ensure timely response and resolution of escalated production tickets in accordance with established SLAs
- Support, maintain, troubleshoot, and debug web applications built using React and Next.js
- Manage and investigate issues involving Contentful configurations and content delivery
- Troubleshoot CMS schemas, content models, and content-related application issues
- Identify frontend issues caused by content configuration, rendering, or data delivery
- Trace and validate data flows between frontend applications and headless CMS platforms
- Ensure consistent website functionality and seamless content delivery
- Collaborate with content publishing teams to identify and resolve technical publishing issues
- Utilize GitHub Actions to support automated builds, deployments, and release processes
- Monitor deployment workflows and investigate failed builds or pipeline executions
- Perform release checks and validate deployments during shift hours
- Troubleshoot CI/CD-related issues affecting website availability and functionality
- Ensure deployment processes remain stable, reliable, and consistent
- Support production releases and post-deployment validation
- Identify opportunities to improve deployment workflows and operational efficiency
- Monitor, diagnose, and triage issues involving third-party platforms such as Bazaarvoice, PriceSpider, and Salsify
- Troubleshoot integrations related to ratings and reviews, product catalogs, and Where to Buy functionalities
- Investigate integration failures and identify whether issues originate from the website, CMS configuration, data flow, or external vendor
- Perform rapid root cause analysis to determine the source of technical issues
- Validate API responses, integration configurations, and data exchanges between connected platforms
- Coordinate and route vendor-related issues to the appropriate external support teams
- Provide clear technical findings and diagnostic information to facilitate issue resolution
- Focus on accurate diagnosis and escalation rather than performing vendor-side fixes
- Act as the primary technical point of contact for North American stakeholders during the assigned shift
- Coordinate with Content Publishing Teams and non-technical users to understand reported issues
- Communicate technical findings, incident updates, and recommended resolutions clearly
- Translate technical issues into understandable explanations for non-technical stakeholders
- Provide timely updates on incident status, resolution progress, and potential business impact
- Maintain clear documentation of incidents, troubleshooting steps, and resolutions
- Ensure smooth handovers and continuity of support across regional teams
- Demonstrate Operational Ownership: Independently manage escalated technical issues and production incidents during assigned shift hours
- Drive Platform Reliability: Proactively identify and address issues affecting website availability, stability, and performance
- Execute Effective Troubleshooting: Apply structured debugging and root cause analysis to identify and resolve technical issues
- Practice Effective Communication: Collaborate with global teams and communicate technical information clearly to technical and non-technical stakeholders
- Promote Continuous Improvement: Identify opportunities to improve platform operations, deployment workflows, and incident management practices
- At least 5 years of professional software development experience, with strong expertise in React and Next.js
- Strong technical troubleshooting, debugging, and root cause analysis skills
- Excellent spoken and written English communication skills
- Ability to work independently with minimal supervision during night shift operations
- Strong ownership, accountability, and attention to detail