СШАOT Support Operator
5 дн. назад
84k–111k USD / годСШАJuniorOnsite
hardware
Provide hands-on support and hardware management on factory floor for operational technology systems.
Обязанности
- Factory Systems builds and runs the technology that keeps 's factories producing, including the devices, networks, and systems on the floor and the people who use them. Our footprint is growing quickly, and the team is building the operational foundation to support that growth. We are looking for an OT Support Operator to be our boots on the ground. You will provide hands-on support to the people who build things, answering tickets, fixing broken hardware, and deploying new devices. You will also keep the hardware itself moving, from procurement through receiving, stocking, and shipping. This role is ideal for someone who likes fixing things, likes getting things where they need to go, and takes ownership without waiting to be told what's next.
- Work the support queue in Jira: triage, resolve, and close tickets within response and resolution targets
- Diagnose and repair broken hardware (workstations, scanners, printers, and peripherals), or coordinate vendor RMAs when repair isn't practical
- Image, configure, and deploy new devices to users and production floor stations, and confirm they work before handoff
- Support factory floor users in person, including on-site troubleshooting and device swaps
- Handle account, access, and software requests within your permissions, and escalate to Systems Administrators when a request is outside your scope
- Execute procurement for defined hardware needs: create purchase requests, place and track orders, follow up with vendors, and keep stakeholders informed on delivery status
- Receive shipments at the dock, verify that what arrived matches what was ordered, and record receipts and discrepancies
- Stock, stage, and organize inventory so the right hardware is findable and ready to deploy, tracking it in our asset management and ticketing systems
- Run reverse logistics and sustainment: swaps, refreshes, RMAs, vendor returns, and end-of-life retirement, with records closed out at every step
- Perform regular inventory counts and flag shortages before they stall a deployment or a build
- Keep asset records accurate as devices are repaired, reassigned, shipped, or retired
- Document fixes and recurring issues, and flag patterns to the team so root causes get addressed rather than ticketed repeatedly
Требования
- 2+ years of experience in IT support, helpdesk, desktop support, or a hands-on IT operations role (or equivalent experience)
- Experience with an asset management or ERP system or with asset management tools
- Hands-on experience troubleshooting and repairing laptops, desktops, and common peripherals
- Experience with a ticketing system such as Jira Service Management
- Comfort with physical work, including receiving and moving shipments and working on a warehouse or factory floor [DO WE NEED A LIFTING REQUIREMENT HERE???]
- Strong organization and follow-through: you close loops, keep accurate records, and notice when numbers don't match
- Clear written and verbal communication, with the patience to support users of varying technical comfort
- Ability to work in a fast-moving environment with competing priorities and to take ownership of your work
Будет плюсом
- Experience with shipping, receiving, inventory management, or purchasing in a manufacturing, warehouse, or logistics setting
- Experience with barcode scanners, label printers, or other industrial and OT devices
- Familiarity with Active Directory/Entra ID, Okta, or similar identity management tools
- Experience in a manufacturing, defense, or other regulated hardware environment
Условия
- US Salary Range
- $84,000 — $111,000 USD
- The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of 's total compensation package. Additionally, offers top-tier benefits for full-time employees, including:
- At , we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .
Другое
- Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, is changing how military systems are designed, built and sold. ’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.