СШАCustomer Deployment Manager
4 дн. назад
140k–190k USD / годСШАOnsite
Manage the onboarding and deployment process for key customers post-contract signing.
О компании
- Every building is designed twice. The architect shapes what you see. MEP engineers design everything that makes it work: the power, air and water behind every hospital, data centre and home. It's a $150 billion industry still run on manual work and decades-old tools, and it's running out of engineers just as the world needs more buildings than ever.
- We're building the platform that changes that. 's takes over the repetitive work so engineers can do what they're trained for: judgment and design. Some of the world's most respected engineering firms, including AtkinsRéalis, Ramboll, Buro Happold, Hoare Lea, Tetra Tech, AFRY and Rejlers, already build with us.
- Since 2024, we've raised $75 million from Andreessen Horowitz, Notion Capital and Norrsken VC, and grown into a team across Stockholm, Zurich, London, New York and San Francisco. We're early, moving fast and setting out to change how the world's buildings get designed.
- We're looking for people who care deeply about their craft, take ownership of complex problems, push us to think bigger, and are driven to create something with lasting impact.
Обязанности
- For us, a signed contract is the starting line. The moment a customer signs, Customer Deployment takes over, and our job is to make the way their engineers actually work as soon as possible.
- As Customer Deployment Manager, you'll own that journey for some of our most important customers: large engineering consultancies with many offices, hundreds of engineers, and a long list of stakeholders who all need to say yes. You'll be the project lead for each rollout. You set up the structure, drive adoption, clear the roadblocks, and make the value impossible to miss.
- You'll work hand in hand with our product specialists who are MEP engineers: they bring the MEP depth, you bring the structure and the commercial lens. Together you'll help engineers who have worked the same way for decades adopt a new one.
- Own onboarding and rollout. Lead on-site and remote onboarding with our product specialists so MEP engineers get up and running fast and deliver real results using on their very first project. You own the plan and the milestones, and you keep every stakeholder moving.
- Work every stakeholder. Cover everyone from the CEO and heads of discipline to BIM managers, IT and the engineers on the project. Keep them involved at the right moments, and turn early users into champions who train their colleagues.
- Measure and report the wins. Agree on success criteria with each customer, track adoption and account health, and act on risk early. Turn the results into clear wins for their leadership and for .
- Clear the roadblocks. Spot what's stalling early, whether it's technical, organizational, or a skeptical team. Bring in the right people and see it through.
- Find the next opportunity. Uncover new teams, offices and use cases, and support account managers with further growing the customer accounts.
- Shape the product. Bring structured insight from the field to product and engineering, so what we build next is what customers need.
- Build the playbook. Our deployment function is young. You'll define how rolls out, measures and reports, and set the standard the team scales on.
Требования
- You've run or played a key role in enterprise software rollouts, with 3–5 years of client-facing experience in customer success, implementation or management consulting, ideally in a complex, expert-driven industry.
- You've driven change management before and know that getting a large organization onto new technology is as much about people as about software.
- You're structured and organized, and you stay calm when there are many moving parts.
- You take ownership, and your track record shows it in results delivered and responsibilities that grew.
- You have commercial instinct. You know adoption drives renewal and expansion, and you think about the customer's business case, not only usage numbers.
- You're an excellent communicator, in writing and in the room, and a team player who makes the people around you better.
- You’re comfortable building as you go, improving a playbook rather than just following it.
Условия
- Competitive salary and equity.
- Employee-friendly equity terms.
- Private health insurance.
- Regular team events and off-sites.
- An inspiring, ambitious, and global work environment.
Другое
- Less is more: We simplify and ship smaller, fast.
- Build the right things: We listen carefully and build what users actually need.
- Velocity & Quality: We build things that last, but we don’t perfect them forever.
- Trust & Collaboration: Strong opinions, loosely held.
- Do you feel this is your opportunity to do your most meaningful work and reshape an entire industry? Let's talk!