ИрландияTriage and Desktop Support Analyst
4 дн. назад
Ирландия
networkingsystem administrationticketing
Provide technical support and incident triage for internal IT users, resolving issues with PCs, laptops, printers, mobile devices, and business applications.
Обязанности
- Act as an initial point of contact for technical support requests by phone, email, and in person
- Act as local IT point of contact for local office based issues
- Perform ticket triage by logging, categorizing, prioritizing, and routing incidents and service requests to the appropriate support teams.
- Resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Understanding of basic networking and system administration
- Contribute to IT projects
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Требования
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4 year college degree
- ITIL Framework exposure a plus
- #LI-EO1
- Candidates must be at least 18 years old to apply.
- Developing People at
Другое
- We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.
- Information Technology at works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to ’s users. Desktop Support provides centralized information and support management service to handle technology queries
- Working knowledge of Windows 11, Office 365, Copilot, Active Directory, Exchange, Windows Server and Entra ID
- PC hardware and software support
- Ticketing and incident documentation
- Managing Projects End to End
- Testing and Evaluating new Technologies