Founder's Office, Customer Success (New york)

5 дн. назад

США

Hands-on role as the main customer interface for Optexity, working directly with clinics and doctors to drive product adoption and feedback.

Optexity is a product-driven research lab building clinical reasoning and computer use models on data no other lab can reach. We deploy directly inside clinics and hospitals — including systems with no APIs, using integration infrastructure we've built and open-sourced — and in return become their preferred partner. That gives us proprietary clinical reasoning trajectories from practicing physicians, and a feedback loop between real patient encounters, our models, and the products built on top of them.
We're a small, fast-moving founding team with multiple published papers in NeurIPS, ICML, CVPR etc and background from Apple, Amazon, Microsoft, CMU, IIT.
We are backed by world-class investors and leaders like Jeff Dean, Neotribe VC, PearVC, Together Fund and Zapier Fund.
Customer obsession — we start with the customer and work backwards
Intellectual honesty — ideas matter more than titles; we communicate directly and assume good intent, even in disagreement
Bias for action — we build and learn with customers rather than debate in the abstract
Extreme ownership — we own outcomes, not just tasks, and see problems through

This is not a support role, and not a sales role. It is a flexible, hands-on role for someone who wants to start a company one day. You will be the face of Optexity to our customers: the practices, clinics and doctors who use our product every day. You will sit with them on site, learn how they work, and bring what you learn back to the founders to shape the product. In one role you get product, customer discovery, customer success, customer coordination and a taste of engineering.
This role is on site in New York, where all of our customers are.
Work directly with doctors, practice managers and clinic staff to understand their workflows and pain points
Run customer discovery: gather requirements, spot patterns across practices, and turn them into clear product priorities
Help design the product with the founders and engineers, and test new features with customers
Onboard new practices: coordinate setup, access, integrations and training
Drive usage: track adoption, find out why users stall, and get more doctors using the product more often
Be the single point of contact for customers, and close the loop on every issue and request
Work with engineers to debug problems, write specs, and ship small fixes yourself where you can
Help with early sales and renewals by building trust and relationships with practices

Genuinely wants to start a company someday and wants a front-row seat
Strong communicator who is comfortable talking with doctors and busy clinic staff
Highly organized, follows through, and closes loops
Energized by ambiguity and takes ownership without needing to be guided
Based in New York, or willing to move, and comfortable being on site with customers most days
Comfortable with technology, and curious about how software gets built
New Grads welcome to apply

Prior experience in customer success, consulting, startups, product or operations
Familiarity with healthcare, practice operations or EMR systems
Basic technical skills such as SQL, scripting or working with APIs
Prior founder or founding team experience

Direct, daily work with the founders, plus exposure to board and investor conversations
A broad view of product, customers, sales and engineering that few roles offer
Real ownership, with scope that grows as the company does
Support on your path to starting your own company
Competitive salary