Head Of Operations

Другое

• Company is rebuilding how autism care is delivered.
• We help BCBAs run independent, high-quality practices — without getting buried in operations. Families get care faster. Providers earn more and burn out less.
• We are growing fast. Demand is real.
• Operations is now the constraint.
• This role exists to remove that constraint.
• Your job is simple to describe and hard to execute:
• Make it easy for families to start therapy.
• Make it easy for providers to deliver therapy.
• Make it easy for Company to scale without breaking.
• You will own the operating system of the company — from first referral to first therapy hour — and turn a complex, human-heavy service into something fast, reliable, and repeatable.
• What You’ll Own
• End-to-end service operations
• You own the full chain:
• Referral → intake → assessment → authorization → staffing → scheduling → therapy start.
• Where things slow down, break, or silently fail — you fix them permanently.
• You will design workflows for credentialing, authorizations, and RCM that can scale across states.
• You will create visibility into where revenue is created, delayed, or lost operationally.
• If kids wait too long for therapy, providers struggle to fill schedules, or hours don’t convert into revenue — you will treat that as a solvable system problem.
• You are both the stabilizer and the accelerator.
• Build systems, not heroics
• Turn tribal knowledge into clear processes.
• Replace chat-driven execution with structured operating rhythms.
• Build SOPs that new hires can run without constant supervision.
• Your goal is not to be the person who saves the day.
• Your goal is to design a system where fewer days need saving.
• Own the operational scorecard
• You will define and drive the metrics that actually determine company health:
• • Time-to-treatment
• • Provider utilization
• • Funnel conversion and drop-off
• • Authorization velocity
• • Cancellation and denial patterns
• You won’t just report numbers.
• You will explain why they move — and what we do next.
• Drive cross-functional execution
• You will work daily with clinical, recruiting, product, finance, and growth.
• You will:
• • Make intake-to-treatment timelines predictable
• • Reduce churn caused by operational friction
• • Partner with Product to automate manual workflows
• • Design operating models that support expansion from a handful of states to nationwide scale
• If something is “everyone’s responsibility,” it becomes yours.
• Shape product through operational reality
• Company is a software-enabled services platform.
• You will identify where software can replace coordination work, reduce rework, and improve data integrity.
• Product builds the tools.
• You ensure those tools actually work in real operations.
• Build and lead the operations team
• You will lead intake, support, recruiting coordination, and operational program management.
• You will set the cadence, raise the bar, and develop future operators.
• We are not building task-doers.
• We are building owners.
• What success looks like
• Within 3-6 months:
• • Families start therapy significantly faster
• • Providers feel supported instead of blocked
• • Leadership spends less time firefighting
• • Expansion into new states becomes operationally predictable
• • The company grows without proportional chaos
• Who this role is for