ИспанияSenior Operations Specialist
5 дн. назад
ИспанияSeniorHybrid
Senior Operations Specialist in Supply Operations at , focusing on tutor ecosystem growth and engagement.
О компании
- Supply Operations is the team behind 's tutor ecosystem - from how tutors grow and perform, to how they engage with learners and the platform. We work across Growth, Performance, Engagement, B2B, and Expansion to deliver a great tutor experience at scale.
- As we expand into new subjects, new learner segments and corporate learning through Business, we’re building the Supply foundations that make growth work in practice: tutors who can be discovered, matched and succeed through a clear lifecycle and a high-quality experience.
- As a Senior Supply Operations Specialist, you’ll cover main investment areas of growth: Business (B2B) and Expansion into non-language subjects (NLS). You’ll work closely with B2B, Expansion, RevOps, Product, Data, Growth and the other Supply and teams. This is a hands-on role: you’ll run day-to-day supply operations and deliver the programs and improvements that make both areas scalable. The split between the two areas will evolve as priorities shift.
Обязанности
- Drive Supply workstreams for priority growth areas, with a focus on tutor coverage and liquidity, quality and lifecycle readiness (includes own our program for Business Tutors, improving tutor quality for our B2B learners; supply readiness for new subjects and segments in Expansion)
- Represent Supply in cross-functional planning, so Supply implications shape priorities, sequencing and launch requirements (e.g., B2B planning with commercial partners, the Expansion squad)
- Be the Supply point of contact for day-to-day questions and edge cases, and escalate what needs a wider decision (e.g., tutor coverage for a specific B2B deal, a tutor no-show in a sales trial)
- Structure ambiguous problems into clear plans, workstreams and decisions, and deliver from diagnosis to rollout with Product, Data, Growth, RevOps, Expansion and other Supply teams
- Identify the biggest supply gaps and drive the right fixes (e.g., where NLS tutors drop off in the funnel compared with language subjects; B2B tutor satisfaction and problematic lessons)
- Strengthen the end-to-end tutor lifecycle and its foundations, from onboarding to categorization, discoverability and matching
- Evolve tutor quality standards and guardrails that protect quality and fairness across B2B and NLS
- Define success metrics and build dashboards for supply health with Data (e.g., liquidity and coverage, funnel health, tutor CSAT, problematic lessons)
- Propose new opportunities by challenging assumptions and testing practical approaches, including with AI
Требования
- 4-6+ years of experience in operations, strategy & operations, consulting, marketplaces or high-growth tech roles
- Project leadership: has led cross-functional initiatives from problem definition to rollout, with clear examples of shipped outcomes
- Structured problem solving: can break down ambiguous topics into clear goals, options and next steps
- Program management: structured planning, dependency management and follow-through across more than one workstream
- Stakeholder management: works well with commercial, product and data partners, handles competing requests and trade-offs, and says no with clear reasoning
- Data-driven approach: sizes opportunities, defines KPIs, interprets results and turns insights into actions
- Ownership mindset: acts autonomously, anticipates issues and drives closure
- Operational excellence: designs processes and guardrails that protect quality and reliability, and balances day-to-day support with project work
- AI fluency: already uses AI tools in daily work and is keen to automate and improve processes with them
- Clear communication: communicates clearly in writing and out loud, from crisp updates to explaining trade-offs in discussions and presenting recommendations to stakeholders
- Comfortable with ambiguity and moving fast with imperfect information while keeping quality high
Будет плюсом
- B2B commercial exposure: understands sales cycles, account management realities and deal and retention constraints
- Non-language subjects or new-vertical marketplace experience: has built or scaled supply in a new category, subject or segment (e.g., tutoring or teaching outside languages, kids, or a marketplace launching a new vertical)
- SQL and BI fluency (e.g., Looker)
- Familiarity with marketplace supply dynamics: quality, liquidity, incentives, eligibility
- Marketplace or platform experience supporting a large base of supply partners (tutors, creators, sellers, drivers, etc.)
- Passion for education and an understanding of the challenges and opportunities in the EdTech industry
Другое
- At , we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
- We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.
- Every lesson sparks change, fuels ambition, and drives progress that matters. Joining means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.
- An open, collaborative, dynamic and diverse culture;
- A generous monthly allowance for lessons on .com , Learning & Development budget and time off for your self-development;
- A competitive financial package with equity, leave allowance and health insurance;
- Not in Barcelona? We offer an attractive relocation package to join us in our Barcelona Hub
- Access to free mental health support platforms;
- Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
- The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).
- Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
- We do it for learners - For both and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
- Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
- Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
- Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
- Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
- Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
- Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
- Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
- One - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.
- .com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.