СШАCustomer Enablement Manager
4 дн. назад
140k–175k USD / годСШАSeniorHybrid
customer successcontent creationlearning management systems
Senior individual contributor to build customer education and enablement programs for onboarding and product adoption.
О компании
- is an applied AI lab building revenue agents that power some of the fastest growing companies in the world. We build AI agents that operate across the full revenue lifecycle, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.
- Today, over 2000 customers power their revenue growth using , including Notion, HubSpot, Cursor, and Rippling. We've raised over 70M USD from top VCs like Kleiner Perkins, and we have more than tripled ARR each year for 3 years running.
Обязанности
- We’re hiring our first Customer Enablement professional to build University from the ground up. You’ll create the learning experiences that help customers onboard independently, build confidence using , and keep learning as our product evolves.
- This is a senior, self-directed individual contributor role with broad ownership and hands-on execution. You’ll set priorities, create content, and establish the foundations of our customer education program. We’re looking for someone who has built customer-facing enablement programs before and can turn an open-ended mandate into practical, useful learning experiences.
- We prefer this person to be hybrid (3x/week) in our San Fransisco office to be close with the leadership and product teams.
- Build University. Design and maintain a customer education program, with clear learning paths and certification tracks for admins, managers, and reps.
- Make onboarding self-service. Create accessible, role-specific learning that helps customers get started with less one-to-one support, especially in our downmarket segment.
- Create product videos first. Record concise walkthroughs, tutorials, and Loom-style videos that show customers how to use . Draw on our existing knowledge base and keep content current as the product UI changes.
- Support ongoing learning. Build an everboarding approach that helps existing customers adopt new features, refresh their skills, and get more value from over time.
- Partner across the business. Work closely with Customer Success, Product, Product Marketing, and Support to identify learning needs, validate content, and connect education to customer and product priorities.
- Teach customers directly. Run enablement sessions and be comfortable representing externally when needed.
- Own the program’s tools over time. Evaluate vendors for new technology for the team, especially an LMS.
- Measure and improve. Use customer feedback and learning engagement to improve content, certification paths, and the self-service experience.
Требования
- 5+ years of experience in customer enablement at a high-growth SaaS company.
- Prior experience building and launching customer-facing enablement or education programs, including taking a program from an early idea to a working customer experience.
- A strong track record as a self-managed individual contributor who can define priorities, make decisions, and deliver independently.
- Hands-on skill creating product walkthrough videos and clear learning content, plus confidence running customer enablement sessions.
- Familiarity with tools such as Loom, Camtasia, or comparable video software
- Experience evaluating enablement vendors and implementing learning platforms, with the judgment to choose tools that fit the customer experience.
- Clear communication, strong cross-functional collaboration, and the ability to keep education accurate as a product changes quickly.