СШАHead of Customer Success
4 дн. назад
300k–350k USD / годСШАHeadRemote
Lead and develop teams to enhance customer adoption and retention of 's platform.
О компании
- helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love (just check out their tweets to see for yourself!)
- Founded by Feross Aboukhadijeh , a long-time open source maintainer with software downloaded over a billion times a month, has raised $ 125M in funding from top angels, operators, and security leaders.
Обязанности
- As Head of Customer Success at , you'll lead the teams responsible for helping customers evaluate, adopt, and realize lasting value from our platform. You’ll develop strong leaders, create a standout customer experience, and help scale our trusted platform for global software teams.
- You will architect and build-out technical account management, and customer success; building strong functional leadership and a scalable, continuous customer experience. This is an opportunity to shape how we retain and grow customers during a pivotal stage of ’s journey.
- Build and lead exceptional teams. Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success. Establish clear ownership, accountability, and a culture of continuous improvement.
- Own the customer journey. Create a seamless, connected experience from technical evaluation through onboarding, adoption, and ongoing customer engagement.
- Drive customer outcomes. Build scalable programs that accelerate time-to-value, deepen product engagement, and strengthen retention.
- Partner on revenue growth. Collaborate with Sales to proactively identify customer risks, strengthen renewal strategies, and uncover expansion opportunities.
- Champion the voice of the customer. Partner with Product, Engineering, and Support to translate customer feedback into meaningful improvements.
- Scale with intention. Establish the processes, metrics, and operating rhythms needed to support growth. Use customer health, adoption, retention, and team performance data to inform priorities and drive accountability.
Требования
- 12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership.
- Proven experience building and scaling technical, customer-facing organizations within B2B SaaS.
- A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability.
- Demonstrated success improving customer adoption, retention, and measurable business outcomes.
- Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities.
- A data-driven approach to understanding customer health, measuring performance, and making strategic decisions.
- Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions.
Будет плюсом
- Experience in developer tools, application security, software supply-chain security, or DevSecOps.
- Experience leading multiple customer-facing functions, including pre-sales and post-sales.
- Experience managing distributed teams across customer segments or regions.
- Hiring is a big decision on both sides. Read more about our Hiring Philosophy and how we approach the process at .
- Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:
- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
Другое
- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritize swift, decisive action.
- Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
- Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
- Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.