ПольшаIT Operations Manager/Engineer
5 дн. назад
ПольшаMiddle
service deskit operationsproblem solvingidentity platform
Manage and solve IT operational issues to ensure productivity and support across global offices.
Обязанности
- As an IT Operations Manager , you'll be one of the go-to people keeping 's colleagues productive across our offices worldwide. You'll work in a lean IT team alongside one other IT engineer, reporting to our Head of IT & Security. Because the team is small, you'll handle the full range of IT work, from first-line requests through to third-line problem solving.
- Your primary focus will be delivering responsive, effective service desk support and helping colleagues get back to work quickly. Beyond day-to-day support, you'll contribute to IT operations for company events, tidy up and improve systems, and take ownership of short-term projects.
- This isn't a people-management role. It's a hands-on, varied role for a proactive IT generalist/engineer/expert who enjoys solving problems at their root, improving systems, and finding ways to prevent recurring issues rather than simply fixing them.
- Providing first-, second- and third-line support through our service desk (Zendesk), from password resets to troubleshooting complex, cross-system issues
- Administering Google Workspace, our core identity and productivity platform, and others like Slack, Zoom, Miro etc.
- Managing our SaaS estate: setting up SSO integrations with Google and handling user provisioning and deprovisioning for tools without SSO
- Managing end-user devices: Macs via Jamf, Windows via Google endpoint management, and helping bring our Linux devices under management
- Spotting recurring IT issues, investigating their root causes, and implementing lasting solutions that improve the employee experience.
- Supporting employee onboarding and offboarding, including laptop provisioning, account setup, access management, and device recovery.
- Providing hands-on IT and AV support for company events, including the annual company kickoff, with potential travel to Zurich and other office locations.
- Reviewing and updating existing IT configurations, improving documentation, and ensuring systems are well maintained and follow best practices.
- Leading and contributing to IT projects, such as evaluating and rolling out a new device management solution.
Требования
- We care more about curiosity and drive than years on a CV. You might have a year or two of experience in a startup or scale-up where you've been exposed to a bit of everything, or a few more years in a larger organisation where you've actively gone beyond your core remit. Either way, you genuinely enjoy IT and keep learning, and you don't believe in "not my job".
- Hands-on experience in an IT support or service desk role, ideally covering more than first-line support
- Experience administering Google Workspace or a similar platform (e.g. Microsoft 365) and common SaaS tools
- Confidence supporting macOS and Windows users and devices
- Familiarity with a ticketing system (Zendesk or similar)
- A practical problem-solving approach: you can work out how to fix something you haven't seen before
- A clear passion for IT and continuous learning, whether through certifications, side projects, a home lab or self-study
- Strong communication skills and ability to break down complex technical circumstances in a comprehensible manner for less technical minded people.
- Fluent in English (written and spoken)
- Eligible to work in Finland, Poland or the UK, and able to work regularly from our Tampere, Warsaw or London office
- Nice to Have:
- Experience with an MDM solution such as Jamf
- Exposure to SSO and user provisioning (SAML, SCIM)
- Scripting or automation skills (e.g. Bash, Python, Google Apps Script)
- Experience managing Linux endpoints
- Experience supporting AV and IT for events
- Familiarity with AI tools such as Claude or ChatGPT, and an interest in exploring their potential for troubleshooting, automation, and improving IT workflows.
Условия
- Here are some of the reasons people choose to build their career at :
- Certified as a Great Place To Work for four years in a row
- Rated 4/5 by our employees on Glassdoor
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
- Weekly “How to Use AI” sessions and internal AI Champions to help turn your ideas into reality
- A share in our success through an individual equity plan
- Office shutdown days, global team events and innovation hackathons
- Your birthday off and much more
- Plus specific benefits depending on the location you are joining.
Другое
- gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take to the next level.
- We're looking for an IT Operations Manager who would rather fix a problem for good than just close the ticket. You'll join a small, hands-on IT team where no two days look the same: one hour you're helping a colleague who's locked out of their laptop, the next you're working out how to connect a brand-new tool to our identity platform.
- If you're curious, love solving problems, and want a role where you'll be trusted to figure things out rather than stay in your lane, we'd love to talk.
- At we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.