Network Operations Lead

Другое

• Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology- and data-driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high-quality returns for our investors.
• The Network Operations team provides 24/7 support for the global network infrastructure supporting QRT’s research, trading and business activities. As Network Operations Lead for EMEA and America, you will combine hands-on technical leadership with people management, working with engineers, connectivity providers and business stakeholders to maintain reliable services and improve operational performance.
• Regional Team Leadership
• Lead, manage, and develop the regional Network Operations team.
• Provide day-to-day management, giving technical and process guidance to engineers.
• Ensure appropriate regional coverage, handover quality, rota management, and operational readiness.
• Build a culture of ownership, accountability, collaboration, and continuous improvement.
• Act as the regional escalation point for operational issues, people matters, and service risks.
• Support hiring, onboarding, training and development of regional Network Operations engineers as the team expands.
• Own regional vendor and connectivity-provider escalation processes, ensuring outages, RFOs, recurring issues and service-performance concerns are reviewed and driven to improvement.
• Global Collaboration
• Work closely with the Global Network Operations Lead and peer Regional Lead to ensure consistent global standards.
• Support follow-the-sun operational processes across APAC, EMEA, and other regions.
• Represent regional Network Operations in meetings with Infrastructure, Engineering, Trading, Security, and other internal teams.
• Ensure regional issues, risks, resourcing needs, and service improvements are clearly communicated to global leadership.
• Operational Oversight
• Lead regional response for network incidents, ensuring timely escalation, coordination, and stakeholder communication.
• Be accountable for the quality, timeliness and effectiveness of regional incident triage, escalation, resolution and prevention.
• Support engineers during complex or high-priority incidents, coordinating with SMEs, vendors, and global teams as required
• Manage operational BAU activities and out-of-hours network changes
• Review service performance and identify opportunities to improve operational processes, tooling and provider performance
• Maintain operational discipline around ticket quality, change controls, incident updates, and documentation.
• Reliability, Monitoring and Automation
• Drive modern monitoring techniques and tooling to detect, investigate, and respond to incidents quickly.
• Promote proactive detection of potential incidents through monitoring, alert review, trend analysis, and service health reporting.
• Identify opportunities to improve alert quality, reduce noise, automate repetitive tasks, and improve operational efficiency.
• Work with the team as well as engineering and automation teams to mature Network Operations practices.
• Establish and maintain clear SLIs, SLOs and operational KPIs for network services, using them to drive prioritisation, risk reduction and continuous improvement.
• Maintain and improve runbooks, knowledge articles, troubleshooting guides and operational documentation to enable faster and more consistent incident resolution.
• Experience leading or supervising a Network Operations, NOC, infrastructure support, or similar technical operations team.
• Strong people-management skills, including coaching, performance management, workload planning, and team development.
• Ability to lead during high-pressure incidents and coordinate across multiple technical teams.
• Strong stakeholder-management and communication skills.
• Experience managing operational rotas, handovers, escalations, and out-of-hours support models.
• Comfortable working in a global, follow-the-sun environment.
• Experience supporting complex environments such as low-latency trading, high-performance compute, global WAN, or other business-critical infrastructure.
• A networking background supported by relevant certifications, academic qualifications or equivalent practical experience
• Working Pattern:
• This role operates within a global Network Operations team. Participation in on-call, out-of-hours escalation, maintenance windows, and major incident response will be required, consistent with the operational nature of the team