МалайзияPlayStation Global
QA Manager
5 дн. назад
МалайзияSeniorOnsite
qa testing methodologiessdlcresource planningbudget oversightstakeholder managementperformance managementoperational efficiency
As a QA Manager at PlayStation Global (Sony Interactive Entertainment), you will oversee high-quality QA service delivery for multiple PlayStation Studios titles, managing resources, budgets, and stakeholder relationships to ensure testing aligns with project needs and standards.
About the company
- Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand, a subsidiary of Sony Group Corporation, delivering cutting-edge hardware and network services to over 100 million people and a leader in entertainment with globally recognized intellectual properties.
- SIE fosters a playfully positive culture and values diversity. Quality Assurance at PlayStation Studios supports the full library of PlayStation Studios, including studios like Naughty Dog, Insomniac Games, Polyphony Digital, and Guerilla Games, collaborating with world-class developers.
About the product
- PlayStation Studios titles comprising multiple high-profile game development studios.
Responsibilities
- Oversee the delivery of high-quality QA testing services across assigned PlayStation Studios titles to meet project requirements, timelines and agreed service levels.
- Build and maintain strong relationships with PlayStation Studios development teams and internal stakeholders, understanding their testing needs and operational priorities.
- Develop and execute service engagement strategies, coordinating testing requirements, schedules, communication and service improvements.
- Collaborate with QA leadership and Production teams on resource planning, budget oversight, and ensure effective allocation of testing resources.
- Identify opportunities to improve testing efficiency, resource utilisation and service delivery processes.
- Lead, coach and mentor QA team members supporting performance management, feedback, career development and succession planning.
- Manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), monitor service performance and address delivery risks.
- Facilitate regular stakeholder communication and reporting on progress, risks, budgets, schedules and operational performance.
- Act as escalation point for testing challenges throughout the Software Development Lifecycle (SDLC).
- Partner with QA leadership and cross-functional teams to improve QA methodologies, knowledge sharing and future QA technologies.
Requirements
- 3+ years of experience in a management role with proven leadership, team management and people development.
- Strong understanding of QA testing methodologies, frameworks, processes and Software Development Lifecycle (SDLC) practices.
- Experience managing QA service delivery including testing operations, project requirements and stakeholder expectations.
- Proven experience in resource planning, budget oversight and operational performance management.
- Demonstrated ability to lead, coach and develop teams with performance management and staff development.
- Strong stakeholder relationship management skills with ability to collaborate effectively with development teams and cross-functional partners.
- Experience managing operational challenges, delivery risks and driving process improvements.
- Excellent communication, organisational and problem-solving skills managing multiple project priorities.
- Experience in interactive media, gaming or video game development industry.