Sporty Group
Operations Manager, Payments
4 дн. назад
Страна неизвестнаSeniorRemoteC1
fraud preventionrisk managementkycpayment systemspayment operationsdata analysisteam managementcompliance
Manage payment operations strategies and lead the payments team at Sporty Group, ensuring optimal payment experience for millions of global users in a fully remote environment.
About the company
- Sporty is a remote first company in pursuit of sustainability
Responsibilities
- Define, own, and manage core payment operations, core metrics including KPIs such as payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
- Continuously analyse market trends across the payment space to increase the quality and efficiency of our customers experience
- Monitor business and process metrics to identify solutions and deliver improvements related to core metrics and KPIs
- Oversee investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced customer experience
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Assess and manage changing payment landscapes and evolving industry trends while remaining current on regulatory changes and systems
- Ensure the payments team remains current on industry trends
- Establish and revise policies, enforce and implement compliance directives, review system enhancements, and assess operational needs
- Ensure end user issues are resolved in a timely manner
- Manage, recruit, and train a team of payment specialists across different geographies
- Act as a primary point of contact with network partners to resolve ongoing production issues
Requirements
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advanced knowledge of global payment systems, region specific rules and regulations
- Experience in payment operations across tech / fintech / gaming industry is an advantage
- Proven experience in fraud, risk, KYC, investigation, and risk management
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experience owning and solving complex payment issues
- Understanding of compliance and risk awareness
Conditions
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- Core working hours are 10am-3pm in your local time zone with flexibility outside of this
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities