Contracts & Billing Specialist on Contract -12 months

4 мес. назад

690k–720k CZK / годЧехияHybrid

contract managementbilling

Provision of an excellent Finance service supporting major accounts with end-to-end contract and billing coordination.

bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? Purpose of role Provision of an excellent Finance service is critical to the achievement of the Business Service Centre. This role reports to the Contract & Billing Management Lead as part of the C&BM team. You will apply your excellent subject matter knowledge to support our ‘major accounts’ client base. Responsible for the coordination of the End-to-End Contract and Billing support in line with policies and procedures to ensure both our business partners and clients are operationally supported to deliver the best level of service

Controls & manages client invoicing and credit management E2E process and procedures for our major accounts’ portfolio
Maintains and is responsible for accurate service contract management and contract cancellation according to the terms & conditions
Performs New customer set-up examination and credit check review
Reviews and performs Customer master amendments, customer block - only complex/disputed queries
Accountable for managing queried quote validation and related issues resolution in line with defined SLA’s
Works with Collections, where applicable, in investigating and resolving customer disputes and issues to improve overall service to our customers and support improved cash flow for
Supports and actively participates in continual improvement of the contract & billing processes
Communicate and collaborate in a professional manner with customers and associates at all levels
Will confidently escalate potential financial risk to your line manager, documenting required evidence and resolution accordingly.
Responsible for producing accurate reports (pre-closing, after closing), in line with MEC timetable for leadership
Ensuring all processes are always compliant with internal rules & requirements
Manages ad-hoc requests from line manager
Live by the values in your daily behaviors, communications, and actions

Experience of dealing with customers at all levels
Competent in MS word, Excel and Outlook
A working knowledge of AS400, Sales Force, NetSuite, Navision Business Central
Ability to manage and prioritize workload
Proficient in English and any other European Language
Must be reliable, show commitment and collaboration in day to day tasks
Constructively communicate and share thoughts in a clear but honest manner, share information openly and willingly
Actively collaborate to ensure that team targets are achieved
Strong communication ability to share knowledge. Assertive yet able to demonstrate empathy. Excellent customer care and strong interpersonal skills
Able to remain calm under pressure and manage stressful situations whilst maintaining a professional image working within the office
Ability to investigate dispute / issues using relevant associates expertise and knowledge
Share problems, openly discuss and collaborate with others to find a solution and form an action plan
Act appropriately in all situations and taking accountability for those actions
Flexible attitude and able to work as part of a team
Proactive and positive approach, working under own initiative and prioritizing and balancing workload
Innovation approach to processes