СШАWorldwide Channel Programs, Enablement & Portal Manager
5 дн. назад
СШАSeniorRemote
channel_managementprogram_managementenablement
Manage the Channel Program(s), create and manage enablement, and own the related portal to support partner growth.
Обязанности
- As the Worldwide Channel Programs, Enablement & Portal Manager, you will assist in the management of the Channel Program(s), create and manage related enablement, and own the day-to-day operations of the partner portal to ensure every partner (MSP, reseller, distributor, referral partner, etc.) gets a white-glove experience from onboarding through ongoing engagement. You'll be the voice of the partner in the portal and the voice of the portal across internally.
- Your work doesn't stop at keeping the portal running. You'll drive the engagement programs that get partners into the portal and using the tools, trainings, and activations we roll out. You'll also lead program enablement in two directions. Internally, you'll make sure teams know how to promote and engage with the partner program. Externally, you'll make sure partners clearly understand what the program is and how to get the most out of the portal.
- Portal Operations : Own the day-to-day management of the partner portal (PRM), including content and asset updates, announcements, training uploads, user access, and partner support. Ensure the experience is accurate, current, and consistent across partner types and regions.
- White-Glove Partner Experience : Serve as the first line of support for portal questions, login issues, and workflow challenges. Identify friction in the partner journey and work to resolve it quickly.
- Portal Roadmap & Optimization : Partner with Channel Programs leadership to shape the portal roadmap, including page structure, navigation, and new feature rollouts. Recommend improvements based on partner feedback and usage data.
- Partner Engagement Programs : Design and run engagement initiatives such as launch campaigns, contests, incentives, and nurture communications that drive portal adoption and participation in program activations.
- External Program Enablement : Make the partner program easy to understand and use. Create onboarding journeys, how-to guides, walkthroughs, webinars, and training content that show partners what the program offers (tiers, benefits, opt-in programs, MDF, deal registration, and more) and how to access it in the portal.
- Internal Program Enablement : Equip Sales, Account Management, Partner Managers, Marketing, and other internal stakeholders to confidently promote the partner program. Develop internal playbooks, talk tracks, FAQs, and regular updates on program changes and new launches.
- Global Program Consistency : Support program rollout across regions (NA, EMEA, APAC), partnering with regional teams to adapt messaging, content, and enablement to local partner needs while keeping the experience consistent worldwide.
- Cross-Functional Collaboration : Work closely with Sales Operations, Partner Marketing, Product Marketing, Sales, Demand Gen, and Product to make sure program and product announcements reach partners at the right time and in the right place.
- Measurement & Reporting : Track and report on portal adoption, active users, training completion, content engagement, and program participation. Use the data to refine engagement strategy and show the impact of enablement efforts to leadership.
Требования
- 4+ years of experience in channel programs, partner operations, partner marketing, or partner enablement, ideally within a SaaS or cybersecurity environment.
- Portal/PRM Expertise : Hands-on experience administering a partner portal or PRM platform, with a strong sense of what makes a partner experience intuitive and engaging.
- Enablement Skills : Proven ability to build and deliver clear, practical enablement for both internal teams and external partners (MSPs, Resellers, VARs, Distributors).
- Engagement Mindset : Track record of running programs that drive adoption, such as campaigns, incentives, or contests, and of measuring what works.
- Operational Excellence : Exceptional attention to detail and the ability to manage multiple workflows, deadlines, and stakeholders at once in a fast-paced environment.
- Communication : Excellent written and verbal communication skills, with the ability to explain a complex program simply and to influence across teams and regions.
- Service Orientation : A genuine passion for partner success and the instinct to go the extra mile to resolve issues and make partners feel supported.
- Data Literacy : Comfortable using PRM, CRM, and marketing automation tools (e.g., Salesforce, HubSpot) and reporting dashboards to track program health and partner activity.
Условия
- 100% remote work environment - since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
- is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
- We do discriminate against hackers who try to exploit businesses of all sizes.
Другое
- Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
- Founded in 2015 by former NSA cyber operators, is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
- now secures more than 6M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
- uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.