Billing Support Specialist
6 дн. назад
Страна неизвестнаMiddleRemoteC1
billing supportcustomer servicetestingcommunication
Provide billing support and customer inquiry resolution in a remote, global environment, collaborating cross-functionally to improve billing workflows and product enhancements.
О компании
- was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
- We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Обязанности
- We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.
- You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.
- This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.
Условия
- Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
Другое
- In this role, you’ll:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
- Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
- Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
- Excellent communication skills and fluency in English.
- Communicate clearly across both technical and non-technical audiences
- Have experience in async or globally distributed teams
- Are comfortable navigating ambiguity and moving quickly
- Being proficient in SQL is a bonus