Senior Customer Success Manager - Zhejiang

6 дн. назад

КитайSeniorOnsite

customer success managementaccount managementrelationship building

Lead customer growth and engagement in Zhejiang by building trusted relationships and developing the local Customer Success team.

Founded in 2005, is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Own and deepen relationships with key customers, developing a strong understanding of their businesses, needs and growth priorities.
Identify emerging business opportunities and co-develop value propositions and solutions that address customer needs.
Drive customer volume growth, product adoption, customer health and revenue expansion across the portfolio.
Execute go-to-market plans in collaboration with Operations, Marketing, Product, Partnerships and other global and regional teams.
Lead, coach and develop the Customer Success team, strengthening consultative and solution-based account management capabilities.
Review customer management processes and recommend improvements that increase engagement, retention and market penetration.
Develop customer success stories and case studies that demonstrate measurable business impact.
Represent at industry events and forums and lead targeted customer activities to increase market awareness.
Initiate and manage programs that support business growth, ensuring clear ownership, effective execution and measurable outcomes.

10+ years of experience in financial services, fintech, internet or technology companies serving international trade customers.
3+ years of people management experience, with a track record of coaching and developing high-performing teams.
Bachelor’s degree required; MBA or another advanced degree is preferred.
Deep understanding of the cross-border payments industry, its ecosystem, customer pain points and growth opportunities.
Proven experience in customer success, strategic account management or business development, with accountability for commercial outcomes.
Strong strategic thinking and the ability to influence and align cross-functional stakeholders.
Data-driven approach, strong analytical and business reasoning skills and close attention to detail.
Excellent written and verbal communication skills in both Mandarin and English.
Self-motivated and comfortable working in a fast-paced, high-energy and multi-tasking environment.

Role summary - As Senior Customer Success Manager - Zhejiang, you will lead customer growth and engagement in Zhejiang. You will build trusted, long-term relationships with key customers, identify new business opportunities and collaborate across teams to increase product adoption, customer health and revenue. You will also lead and develop the local Customer Success team, strengthening its consultative and solution-based account management capabilities.
Location: Ningbo, Hangzhou or Yiwu, China
Onsite
Full-time
Experience using Salesforce or a similar CRM platform.
Experience in the payments, banking or broader financial services industry.
Direct sales or business development experience in cross-border trade.
Experience with digital marketing, affiliate marketing or social media.
Hands-on experience with data analytics and business intelligence tools.
Learning what they need and creating what will help them go further.
Being fearlessly accountable in everything we do.
Always striving for a higher standard than our last.
Build each other up Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.