Technical Support Engineer |||

6 дн. назад

ИзраильHybrid

diagnosticstechnical support

Provide technical support by diagnosing and resolving complex technical issues for customers.

We're . We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At , you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Work with customers to troubleshoot and resolve complex software issues: Reproduce issues, replicating customer environments as needed
Document issues and contribute to our internal team documentation
Collaborate with Engineering as needed to provide solutions
Provide Root Cause Analysis
Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
Provide technical expertise during testing, deployment, and upgrading of software
Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their subscription
Participate in new product development, customer training, and other support-related activities

At least five years of relevant experience in the enterprise software industry
Strong background in scripting or programming languages
Working knowledge of Cloud-based and On-premise environments
Expert working knowledge in Linux/Unix and networking (TCP/IP)
Proficiency in communication and presentation, both written and verbal (in English)
Strong technical background with excellent problem-solving and multi-tasking skills
High availability and commitment to customers at any time

Bachelor of Science in Computer Science or Information Systems
Experience with NoSQL databases (especially )
Experience working with container orchestration environments, such as Kubernetes
Experience leveraging generative AI tools to accelerate complex troubleshooting and data analysis
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Any offer of employment at is contingent upon the successful completion of a background check, consistent with applicable laws.
reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Come with us on our exciting journey as a valuable contributor to our Unicorn Pre-IPO Global Customer Technical Support Team at .
As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.
In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.
Join the best of the best and continuously learn new things. We are looking for brilliant experts that are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we’d like you to bring.