СингапурDigital Workplace Lead
1 нед. назад
СингапурLead
microsoft 365windowsmacosslackjiraoktaiam
Lead the Bank's Digital Workplace and IT Service Management to deliver a secure, reliable and seamless employee technology experience through strategy, transformation, and platform oversight.
Обязанности
- Strategy and transformation: Define the Digital Workplace and ITSM strategy, operating model and roadmap; drive automation, self-service and AI-enabled improvements.
- Workplace and endpoint services: Oversee Microsoft 365, Windows, macOS, mobile and collaboration platforms, including Slack and Jira within agreed ownership boundaries. Lead device lifecycle management, application delivery, patching and endpoint security.
- ITSM and employee support: Lead service desk, remote and on-site support and the internal ITSM framework across incident, problem, change, request, knowledge and service transition management. Improve reliability and employee experience through service and experience measures.
- Identity and employee lifecycle: Oversee workplace integrations across Okta, IAM, Jamf and Intune, and technology workflows for onboarding, role changes and offboarding, in partnership with line managers and application owners.
- Risk and resilience: Ensure security, compliance and audit readiness; govern service changes and risk exceptions with Security, Technology Risk and Architecture. Oversee continuity planning, recovery testing and remediation.
- Supplier and financial management: Manage supplier performance, service reviews, budgets, licensing and cost optimization. Partner with Finance, Procurement and Legal on contracts and renewals.
- People leadership: Lead internal and managed service teams, build technical and leadership capability, and establish clear accountability and sustainable knowledge transfer.
Требования
- At least 10 years of experience in digital workplace or technology services, with leadership responsibility in a complex, fast-changing environment. Financial services experience is preferred.
- Proven ability to develop technology strategies, lead transformation and manage service outcomes.
- Strong knowledge of ITSM, end-user support, endpoint management and security, and platforms such as Microsoft 365, Intune, Jamf, Okta, Windows and macOS.
- Experience in supplier management, budgeting, technology risk, compliance and operational resilience.
- Strong people leadership, stakeholder management, analytical and communication skills.
- A relevant technical degree is preferred; equivalent professional experience will be considered.
- If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.
- Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are. 😊
Другое
- Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank.
- Lead the Bank's Digital Workplace and IT Service Management (ITSM) function to deliver a secure, reliable and seamless employee technology experience. Set the strategy, lead transformation and oversee workplace platforms, end-user support, endpoint services and internal service management.