vCluster Labs
Customer Success Engineer
1 нед. назад
Страна неизвестнаMiddleRemote
kubernetesrbactenant isolationcloud infrastructurecloud-native technologies
Customer Success Engineer at vCluster Labs responsible for leading post-sales customer engagement, driving adoption, renewal, and expansion with technical credibility, primarily in cloud-native infrastructure like Kubernetes.
About the company
- vCluster Labs is a Series B-D startup focused on cloud-native platforms with an active contribution to the Kubernetes and open-source ecosystem.
Responsibilities
- Lead end-to-end customer onboardings from sales handoff to project close including architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews.
- Build and maintain customer success plans documenting business objectives, KPIs, adoption milestones, and forward plans as living documents.
- Translate platform adoption into business outcomes such as cost efficiency, engineering velocity, risk reduction, and platform ROI.
- Own customer relationship cadences including regular check-ins, Quarterly Business Reviews, and Executive Business Reviews to reinforce strategic partnerships.
- Hold credible technical conversations with platform engineers, DevOps leads, and architects discussing Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations.
- Manage renewal motions starting 90+ days before expiry and recognize expansion triggers to collaborate with account executives and solutions engineers for growth.
- Serve as internal voice of customers by representing feature requests, escalating blockers, and providing actionable feedback to Product and Engineering grounded in real account context.
Requirements
- Experience in a technical post-sales role such as customer success, technical account management, or professional services with track record of driving adoption and measurable business outcomes.
- Hands-on familiarity with Kubernetes and cloud-native technologies including architecture, RBAC, Tenant Isolation, and cloud infrastructure.
- Ability to engage with a range of stakeholders from Head of Technology to platform engineers adapting communication accordingly.
- Structured and proactive approach using frameworks like success plans, adoption milestones, renewal timelines to identify risks before customers report them.
- Commercial awareness of what drives renewal and expansion in SaaS or platform businesses, surfacing real customer growth opportunities.
Nice to have
- Kubernetes certification (CKA or CKAD) or equivalent technical depth in cloud-native infrastructure.
- Experience with AI/ML infrastructure, GPU compute environments, or internal developer platforms at scale.
- Background working with regulated industries like financial services, healthcare, or public sector involving compliance and governance.
- Contributions to the Kubernetes or open-source ecosystem.
- Experience at a Series B-D startup operating autonomously and building repeatable post-sales motions.
Conditions
- Competitive compensation package including equity.
- Health, dental, vision, and life insurance with plans for employee and eligible dependents varying by country.
- Flexible working schedule emphasizing results over fixed hours.
- Flexibility regarding workplace location with adjustments as life changes.
Other
- Company culture values a bias for action, ownership of outcomes, creating outstanding experiences, active open-source contributions, meritocracy, and disciplined innovation to build standards for tomorrow.