Turnkey
Technical Support Engineer (PT time zone)
1 нед. назад
100k–150k USDСтрана неизвестнаMiddleRemote
typescriptreactreact nativeapigrafanasentrydatadogpostman
Technical Support Engineer role at Turnkey helping developers integrate, debug, and succeed with SDKs and APIs for crypto products in a fully remote format.
Обязанности
- As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools.
- You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey
- You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone
- This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking.
- Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations
- Debug integrations across a variety of platforms and languages
- Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution
- Support customers in setting up and verifying integrations, including configuration, auth flows, and signing
- Create and maintain example code, troubleshooting guides, and internal playbooks
- Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs
- Partner with Product and Engineering to relay feedback and insights from the field
- Help improve internal tools and processes to scale our technical support function
Требования
- 2–6 years of experience in a technical support, solutions engineering, or software engineering role
- Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs
- Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)
- Strong problem-solving skills and comfort digging into unfamiliar systems to find answers
- Clear, empathetic written and verbal communication
- Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching
- Previous experience in the crypto / web3 space
- Experience supporting developer tools, APIs, or SDKs
- Prior experience with customer-facing technical roles in crypto, fintech, or security products
- Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)
- Product-minded: you notice friction and think about how to remove it
- Strong curiosity for how secure infrastructure and crypto key management work
Условия
- Формат работы: удалённо
- $100K – $150K • Offers Equity