IT NOC Technician

1 нед. назад

СШАOnsite

network monitoringincident responsetroubleshootingnetwork infrastructure

Monitor and maintain high-availability network infrastructure supporting mission-critical operations including launch and corporate systems.

Обязанности

Monitor enterprise and operational networks, data centers, cloud environments, and connectivity supporting launch sites, Starlink infrastructure, and corporate facilities using advanced monitoring platforms.
Manage ISP's for circuit outages and turnups/disconnects.
Detect, triage, and respond to network incidents, performance issues, and outages with a focus on minimizing impact to launch operations and real-time mission support.
Perform initial troubleshooting of network, firewall, routing, switching, and connectivity problems across both traditional IT and operational technology (OT) environments.
Create, manage, and escalate tickets in accordance with ITIL-aligned processes and strict SLAs required for mission-critical systems.
Execute runbooks and standard operating procedures for common issues while escalating complex problems to Tier 2/3 engineers or specialized teams (e.g., Network Engineering, Security, Launch IT).
Generate operational reports and post-incident summaries, including metrics relevant to launch campaigns and satellite operations.
Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.
Participate in change management, planned maintenance, and incident management.
Collaborate with cross-functional teams (Launch Operations, Starlink, Software, Security) to improve monitoring coverage and reduce mean time to resolution.
Support high-reliability environments where network downtime can directly affect vehicle testing, launch countdowns, or satellite communications.

Требования

Bachelor’s degree in computer science, information technology, or Engineering; OR 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree.
2+ years of experience in a NOC, network operations, or IT infrastructure role.
Support a shift-based role providing 24/7 coverage, including nights, weekends, and holidays.
Willingness to work overtime hours and extra days as needed to support 24/7 operations.
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

Будет плюсом

Industry certifications such as CompTIA Network+ or CCNA.
Experience with cloud networking (AWS or Azure) and hybrid environments.
Basic scripting or automation skills (Python, PowerShell, or Bash).
Experience working in a high-availability or mission-critical environment.
Strong foundational knowledge of networking (TCP/IP, BGP, OSPF, VLANs, firewalls, VPNs, DNS, DHCP).
Hands-on experience with network monitoring and observability tools.
Familiarity with ITIL processes (incident, problem, and change management).
Excellent troubleshooting, documentation, and communication skills.
Ability to work effectively in a fast-paced, shift-based environment with rotating schedules.

Условия

Pay Range: Level 1: $34.00 - $40.00 Level 2: $38.00 - $44.00 Level 3: $42.00 - $50.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at . You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Другое

was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
is looking for an IT NOC Technician to monitor and maintain the high-availability network infrastructure that supports our mission-critical operations. As part of the IT team, you will be responsible for real-time monitoring, incident response, and troubleshooting of enterprise and operational networks that enable launch operations, engineering systems, and corporate services.
The ideal candidate has strong networking fundamentals, experience working in a 24/7 operations environment, and the ability to quickly diagnose and escalate issues to protect system availability. You will also contribute to improving monitoring, documentation, and operational processes to support ’s rapid growth and high-reliability requirements.