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Payment Agent Team Lead (Arabic-Speaking GEOs)
15 ч. назад
Страна неизвестнаLeadRemoteB2
paymentp2pnegotiationcrmcryptooperationsonboardingtraining
Lead and grow a payment agent network for an international PSP, focusing on Arabic-speaking regions, working fully remotely.
Responsibilities
- Grow and lead our network of local payment agents
- Be the go-to person for Arabic-speaking teams
- Bring in new agents and expand into new GEOs
- Run onboarding and training so new teams get up to speed fast
- Keep quality and stability high, and step in when things get complex
- Analyze agent performance and help teams get better results
- Turn agent feedback into real improvements, working with Support, Operations, and Tech
- Help shape how we onboard, train, and support agents
Requirements
- Your own network of local payment agents or traders
- Hands-on experience in payment agents, P2P, payment services, high-risk, or iGaming
- Arabic (fluent) and working-level English
- A solid grasp of local payment processing, deposits, and payouts
- A track record of attracting partners and building long-term relationships
- Strong negotiation skills and the confidence to make decisions independently
- The ability to run several teams at once and solve operational issues quickly
Nice to have
- Experience managing a team or network of payment agents
- Launching new GEOs
- Knowledge of P2P and crypto settlements
- Experience with high-risk processing
- Familiarity with admin panels, CRMs, and internal bots
- Understanding of key payment metrics: volume, conversion, success rate
Conditions
- Real impact: you directly influence how the network grows and where we launch next
- Autonomy: you own your processes and make the calls
- Access: direct communication with the project’s key teams
- Growth: a clear path within Payments/Operations
- Flexibility: fully remote, international project
- Stability: reliable payments and long-term cooperation