ФранцияClient Value Partner – Financial Services
вчера
Франция
process miningaisaasdigital twin
Client Value Partner role in Financial Services at , focusing on process intelligence and enterprise SaaS solutions.
О компании
- is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Platform is powered by the Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
- Get familiar with the Process Intelligence Platform by watching this video .
Обязанности
- is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in ’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Financial Services industry. You will lead extensive teams of experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with . The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing to transform their business while mobilizing the necessary resources. In collaboration with our cross-functional teams, you will drive measurable business impact across
- The work you’ll do: Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding into their strategic objectives.
- Ensure engagements are properly staffed leveraging resources from global cross-functional teams, such as Servicing, Product & Engineering
- Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
Требования
- Proven experience of relevant customer success, strategy consulting, or related experience within digital technology required
- Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations
- Experience with AI-based transformation is a strong plus
- Deep exposure to and experience with successful change management practices
- Ability to navigate large global organizations and have the power of persuasion through data, facts and confidence
- Know how to successfully work with internal resources to design, pitch and sell opportunities with relevant subject matter experts and practice leads
- Possess a natural and consultative approach when engaging with senior executives
- Strong team player who inspires the team with a patient and entrepreneurial leadership style
- Project management: ability to organize and manage multiple streams
- Strong communication skills
- Are self-motivated, proactive team player
- Are able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders
Другое
- is the trusted platform to industrialize Enterprise AI. At our core is the Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.
- Responsible for the end-to-end customer value journey
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the program roadmap and detailed value plans.
- Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
- Internalize the customer's strategy and targets and drive delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
- Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
- Drive customer presence and sponsorship at key and industry events, serving as a leader at conferences, webinars, and through published thought leadership.
- Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.
- At , we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.
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