СШАTravel Programs Specialist
2 дн. назад
СШАOnsite
jira
Responsible for managing and supporting employee travel programs, serving as primary contact and handling day-to-day travel support tasks.
Обязанности
- is seeking a detail-oriented and employee-focused Travel Programs Specialist to serve as the primary point of contact for all things travel. Reporting directly to the Senior Manager, Travel Programs, you will own the day-to-day support experience — managing Jira tickets, resolving employee questions and escalations, and ensuring every employee can travel confidently and smoothly.
- This role is ideal for someone who takes pride in delivering excellent service, is energized by the operational side of travel, and enjoys building reliable, scalable support systems in a high-growth environment.
Требования
- Minimum 2-5 years of experience in a travel support, customer service, or operations role — ideally within a global tech company or professional services corporate environment.
- Familiarity with Navan and/or comparable corporate travel platforms (e.g., Concur, TripActions); Navan experience strongly preferred.
- Travel Management Company/Business Travel experience navigating supplier agreements and vendor relationships with air, rail, rental car, hotel, etc.
- Experience managing a support queue using Jira, Zendesk, or similar tools.
- Experience with event management tools such as Cvent, Planned, and other industry software.
- Familiarity with hotel contract fundamentals, such as attrition, F&B minimums, deadlines, etc.
- Strong customer service orientation — patient, empathetic, and solutions-focused.
- Highly organized with the ability to manage multiple open issues simultaneously without losing track of anything.
- Comfortable operating in a fast-paced, high-growth environment where processes are still being built.
- Clear communicator — able to explain travel policy and platform guidance in plain, accessible language. Continuously maintain self-help resources and reference documentation for easy digestion by current employees and assist with travel programs for newly onboarded employees.
- Proactive mindset — you identify gaps before they become problems and flag trends before they become escalations.
Условия
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location
- Compensation will be paid in the range of up to $90,000-$110,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Другое
- is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join , you join a team that is building the future, faster.
- We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
- We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
- If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at .
- Employee Support & Ticketing: Serve as the primary employee-facing point of contact for all travel questions, escalations, and urgent needs. Monitor and manage all incoming Jira support tickets end-to-end — from intake through resolution. Resolve employee issues directly or escalate to the Sr. Manager, Travel Programs as needed.
- Platform Support: Provide hands-on support for Navan platform questions, booking issues, and technical troubleshooting. Guide employees through the platform confidently and efficiently. Serve as primary partner for the Executive Assistant team on complex, multi-city, and VIP itineraries.
- Travel Experience & Communications: Support cross-office travel coordination and serve as the day-to-day resource for a seamless employee travel experience. Guide employees on travel policy, ensuring adherence while providing a clear and supportive path for exception requests. Communicate high-impact travel events or disruptions to Executive Assistant team and Leaders proactively.
- Training & Continuous Improvement: Ensure all employees — including new hires — complete WorkRamp travel training. Track recurring support issues and surface trends to the Manager, Travel Programs monthly. Capture and log employee feedback from support interactions to inform ongoing program improvements.
- Groups & Meetings : Support end-to-end travel logistics for team offsites, external events, and company meetings. Source and book room blocks and meeting spaces, manage group air and attendee requirements, build and maintain rooming lists and attendee trackers, facilitate ground transportation vendors, track attrition and contract deadlines, and reconcile post-event invoices against budget. Partner with EAs, Workplace, and Finance throughout planning and on-site execution.
- Travel Programs Support: Provide operational support and subject matter expertise to our evolving travel program, including implementation of industry best practices, under the leadership of the Sr. Manager of Travel Programs, and in partnership with various cross-functional stakeholders in Executive Operations, Accounting/Finance, Procurement, Workplace, and other key departments..