СШАProfessional Services Consultant
1 г. назад
124.2k–138k USD / годСШАHybrid
Professional Services Consultant role focused on strategic and tactical customer success support for revenue enablement platform clients.
О компании
- Who we are is the leading AI-powered revenue enablement platform, helping sales teams learn faster, practice smarter, and perform at their best. We bring together onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays into one platform so revenue teams have everything they need to build winning sellers. Global companies, like Fortune 500 organizations, trust to support their revenue teams. Customers and industry analysts have also recognized us. G2 has ranked us the #1 Sales Training & Onboarding platform for 28 consecutive quarters, and Forrester has recognized as a Leader in revenue enablement. was also recognized as AI-Based Sales Solution of the Year by the 2025 AI Breakthrough Awards and has received Stevie Awards for Technology Innovation and Customer Support Excellence. At , we're helping companies create high-performing revenue teams, and we're looking for people who want to help shape what's next. Job Snapshot We are looking for a bright, curious, customer-focused Professional Services Consultant who is equipped with strategic and tactical abilities and motivated to help customers achieve success. This position provides the opportunity to work with some of the smartest individuals from both within and with our customers, who work in fast-growing companies across a variety of industries. Our PS Consultants are experts who are responsible for
Другое
- Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings.
- Create and manage implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s) and stated business outcomes
- Prepare customer teams to successfully manage . This includes enabling the people (Program Manager, Admins, Content Authors) and putting in place the processes required so they can move forward successfully and independently
- Advise on configuration for the platform, including user administration, content organization, reports, and analytics
- Build trusted relationships with customer stakeholders by developing, executing, optimizing and assessing enablement programs
- Provide recommendations on communication and change management strategy for program adoption
- Ensure quick time to value and deliver a successful deployment that meets enablement/program goals and a positive user experience
- Guide customer stakeholders on how to use performance data to identify knowledge or skill gaps across their teams, recommending enablement strategies and KPIs
- Maintain accurate time cards, project schedules, scope, risks and dependencies
- Deliver strategic guidance and planning workshops to customer stakeholders
- Collaborate with cross functional departments like Customer Success, Product, Sales and Marketing teams.
- Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience
- Provide input on process improvements within the Customer Success organization
- Have pursed bachelor’s degree required.
- Possess 5+ years’ experience using technology platforms to solve business problem.
- Possess 2+ years’ experience in project managing cross functional global teams in high complexity deployments; within B2B, SaaS environment.
- Have experience in platform configuration, implementation and governance with a variety of customers from SMBs to Enterprises.
- Have experience working with data-driven dashboards and reports.
- Have experience as a “power user” or system administrator on a SaaS, enterprise software platform.
- Own outstanding professional services skills (training, project management, software implementations, etc.)
- Own outstanding customer management skills and executive presence (communication, problem-solving, proactive support, etc.)
- Have experience working within a fast-paced and hyper-growth environment
- Having knowledge of the Principles of Sales Enablement is a plus
- Having experience and understanding of CRM technologies (eg: SFDC, Hubspot, etc) is a plus.
- Having experience in Management consulting is a preferred.