СШАSupport Specialist
вчера
90k–125k USD / годСШАHybrid
zendesklinearslackstripe
Provide customer support by resolving account, billing, and product issues, collaborating with product and engineering teams to improve user experience.
Обязанности
- Work directly with customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets
- Collaborate with the rest of the Support team in telling the story of our users to the rest of
- Directly contribute to and maintain the Support’s Team's Knowledge Base
- Own and manage escalated customer interactions that are complex, sensitive, or high-impact, driving resolution across stakeholders.
- Help shape and refine support processes as the team and product continue to grow
Будет плюсом
- Background in B2B SaaS customer success or support
- Has used in the last 3 to 6 months.
- Experience with AI tools (Claude, ChatGPT, etc.)
- This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Условия
- 💰 Competitive Salary & Equity
- 💹 401(k) Program with a 4% match ( US Only )
- ⚕️ Health, Dental, Vision and Life Insurance
- 🩼 Short Term and Long Term Disability
- 🚼 Paid Parental, Medical, Caregiver Leave
- 🏝 Flexible Time Off (FTO) + Holidays
- 🚗 Commuter Benefits ( In-Office & US Only )
- 📱 Monthly Wellness Stipend
- 🧑💻 Autonomous Work Environment
- 🖥 In Office Set-Up Reimbursement ( In-Office Only )
- 🚀 Quarterly Team Gatherings
- ☕ In Office Amenities ( In-Office Only )
Другое
- is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, is democratizing software development by removing traditional barriers to application creation.
- As a Support Specialist you are at the forefront of helping those developers create. On a given day, you’ll help our customers navigate billing questions, manage their accounts, and get the most out of . You'll be the voice of our users, bubbling up patterns and feedback to 's Product and Engineering teams so we can keep improving. We use tools like Zendesk, Linear, Slack, Stripe, Orb and itself to get the job done. You will work on a small, global team of support specialists and engineers united by 's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.
- 4+ years of customer support experience
- Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows
- Excellent communication skills and a proactive approach to asking questions and resolving ambiguity
- Ability to work efficiently in fast-paced, high-volume support environments
- Strong time management and ticket triage skills
- Comfortable working in a metrics-driven environment
- Able to work independently while collaborating effectively with cross-functional teams
- Self-driving Company
- Agent at Scale
- AI Adoption
- Build Open-Source Apps
- Operating Principles
- Reasons not to work at
- To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.