МексикаPeople Operations Partner
19 ч. назад
МексикаHybrid
jira
The People Operations Partner manages employee experience and onboarding processes, ensuring compliance and continuous improvement in People Operations for North America employees.
О компании
- is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.
- Founded in 2011, is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled ’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Explore games businesses — consistently delivers experiences players love today and return to for years to come.
- Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.
- has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit:.
- Notice to Candidates: will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ .com .
- Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice .
Требования
- 4+ years of experience in People Operations, HR operations, or HR administration, ideally in a fast-paced, global environment supporting multiple countries.
- Working knowledge of Mexican employment law and HR compliance requirements (IMSS, INFONAVIT, SAT, STPS), with the ability to apply it in practice and learn U.S. and Canadian requirements.
- A track record of improving processes, whether by streamlining workflows, building templates and SOPs, or using data to find and fix gaps.
- Exceptional attention to detail and a commitment to accuracy in employee data, documentation, and reporting.
- A service mindset: you communicate clearly and empathetically, and take ownership of making things easy for employees and managers.
- Experience with an HRIS (Workday preferred) and a ticketing tool (JIRA preferred). Comfort with reporting and metrics.
- Demonstrated experience, operating or improving agentic AI workflows in a business setting. You must be able to design safe workflows, define the agent's steps, place human approvals at appropriate points, safeguard sensitive data, validate outputs, handle failures, document the workflow and measure accuracy and business impact.
- Strong project management skills and the ability to prioritize across multiple workstreams.
- Fluent in English and Spanish, written and verbal.
Будет плюсом
- Familiarity with U.S. and Canadian employment practices is a huge plus.
- Experience administering local benefits and working directly with brokers or carriers.
- Experience supporting global mobility, immigration, or relocation processes, including managing external vendors.
- Experience with employee data privacy requirements (e.g., LFPDPPP, GDPR).
- HR certification or a degree in HR, business, law, or a related field.
- Please ensure that the résumé/CV you attach is written in English.
Условия
- Support employee and manager questions on local benefits, providing timely and accurate answers.
- Partner with local brokers in Mexico City to administer benefits, resolve issues, and support open enrollment and renewals.
- Identify recurring questions and gaps, and turn them into clearer communications, FAQs, and improved processes.
Другое
- is hiring a People Operations Partner to work on a hybrid basis from our Mexico City hub.
- The People Operations Partner makes the employee experience run smoothly for our North America employees. You’ll bring operational expertise and a continuous improvement mindset to onboarding, local benefits, global mobility, and everything between. You care about getting the details right, and you’re always looking for a simpler, faster, better way to do things. Compliance is part of how we work, and your focus is delivering accurate, thoughtful, people-first service.
- Own onboarding for new hires and deliver People Operations new hire orientations that make a strong first impression.
- Confirm all new hires have the legal right to work and have completed required documentation before day one.
- Maintain accurate and up-to-date employee records.
- Support internal and external audits by ensuring employee documentation is completed.
- Conduct employment verifications.
- Partner with the People Business Partner (PBP) org and Legal on offboarding to make the exit experience smooth and respectful.
- Act as a trusted advisor to PBPs, managers, and employees, offering clear guidance on local requirements and processes.
- Drive ongoing improvements to People Operations processes, reducing manual work, errors, and turnaround time.
- Generate and analyze JIRA and People Analytics metrics to spot trends, inform decisions, and improve productivity, including through the use of AI.
- Create and maintain SOPs for core People processes, with clear roles and responsibilities.
- Collaborate with Legal, IT, and HR Tech to refine HR systems and keep them efficient and aligned with data privacy requirements.
- Support Global Mobility cases from start to finish, coordinating with the Global Mobility team, Legal, and external providers.
- Coordinate with vendors on relocation services and travel visa support, keeping timelines, costs, and deliverables on track.
- Keep employees informed at each step, so they know what to expect and who to contact.
- Ensure HR processes align with local labor laws and global standards, and flag potential issues early.
- Maintain accurate new hire data and perform quarterly audits.
- Prepare and submit required compliance reports to government agencies on time and accurately.
- Serve as a subject matter expert on employment regulations, supporting audits and legal reviews as needed.
- Partner with Employee Relations to develop and implement HR policies that reflect our culture and meet legal requirements.
- Communicate policy updates clearly to employees and leadership.
- Make sure policies and procedures are easy to find for employees and the People Team.
- Collaborate across teams to maintain a People operating system that supports the business and creates a seamless experience for employees.