СШАCustomer Support Call Center Agent supporting Nvidia
2 дн. назад
СШАOnsite
call_handlingcustomer_servicedocumentationissue_resolution
Provide inbound and outbound customer support for Nvidia's products and services in a call center setting.
О компании
- Sustainable Talent is a certified woman-owned company specializing in recruitment, consulting, and workforce solutions. We partner with innovative organizations to connect exceptional talent with meaningful opportunities across technology, engineering, operations, and professional services.
Требования
- Excellent verbal and written communication skills.
- Strong attendance record is required.
- Ability to handle confidential matters with discretion.
- 3+ years of experience.
- Minimum of a high school diploma or equivalent experience.
- Mature mind-set focusing on being accountable, dependable, and culpable.
- Able to work in a fast-paced environment.
- Flexible with schedule changes, lunch changes, OT, and work assignments.
- Articulate, hard-working, and quick on your feet with the ability to present information concisely.
- Knows how to organize and prioritize work smoothly with good time management.
- Can thoughtfully work both collaboratively and independently with little supervision.
- Critical thinker with excellent problem-solving skills.
- Works well with a variety of people and partners with a positive customer service
- Comfortable using computer systems, CRM software and relevant tools to access customer data and log interactions.
Другое
- Sustainable Talent is partnering with NVIDIA , a global leader that has been transforming computer graphics, PC gaming, and accelerated computing for over 25 years.
- We are looking for a Customer Support Call Center Agent to support our client's growing team. This is a full-time (W-2) contract role based in Santa Clara, CA . We offer competitive pay $28/hr - $30/hr based on factors like experience, education, location, etc. and provide full benefits, PTO, and amazing company culture!
- Answering world-wide incoming calls supporting customers, vendors, addressing inquires, concerns and providing information about products and services.
- Make outbound calls as needed for follow-up support.
- Document and track customer interactions in system, ensuring all information is accurate and up-to-date.
- Resolve customer complaints or issues by identifying the problem and providing appropriate solutions.
- Escalate unresolved issues to higher level support or management when necessary.
- Meet or exceed performance metrics such as call handling time, customer satisfaction and issue resolution.
- Provide product and service information, explain process or policies and guide customers through troubleshooting steps if applicable.
- Handle sensitive or confidential customer information with care adhering to privacy policies.
- Collaborate with team members and supervisor to continuously improve customer service processes.
- Maintain a calm and professional attitude in stressful or high-volume situations.
- Support an influx of customer emails for various customer programs by responding to customers or rerouting to internal support teams.
- Continues training and development with internal sales teams for product updates and support tools.