СШАBlock
Global Fulfillment Operations Specialist
2 дн. назад
СШАSeniorRemote
erporder-managementwarehouse-management systemslogisticsanalytical skillsoperational reportingoracledashboard
Global Fulfillment Operations Specialist role at Block involves driving reliable day-to-day hardware fulfillment across global brands and markets, working with third-party logistics providers and regional supplier managers to improve processes and performance.
About the company
- Block
Responsibilities
- Own fulfillment outcomes from order release through shipment confirmation for customer orders, replacements, inventory transfers, and other fulfillment flows.
- Monitor order accuracy, processing timeliness, backlog, holds, and shipment exceptions; coordinate recovery and prioritize work within established business guidelines.
- Drive outcomes through 3PL partners, ensuring they own their commitments rather than transferring recurring work to Block.
- Partner with regional supplier managers on service expectations, performance reviews, capacity risks, and operational improvements.
- Maintain clear escalation paths and cross-time-zone handoffs; support continuity and recovery during disruptions.
- Manage actionable reporting on fulfillment performance, exceptions, and corrective actions; use data to prioritize and measure improvements.
- Investigate order, inventory, and shipment discrepancies across systems.
- Coordinate inventory reconciliation and resolution of interface failures, missing transactions, configuration errors, and data issues with the appropriate owners.
- Validate system and process changes before and after implementation.
- Maintain warehouse procedures and controls that ensure accurate execution, traceability, and reliable handoffs.
- Identify recurring failures and manual work; eliminate, automate, or simplify them through root-cause improvements.
- Independently lead defined improvement initiatives through implementation and measured results.
- Build standard work, self-service resources, and exception-management processes that reduce individual intervention.
- Enable product launches, new markets and channels, and warehouse or system transitions by testing fulfillment flows and closing readiness gaps.
- Validate fulfillment supplier invoices against contracted rates, actual activity, and approved charges; resolve discrepancies and track credits through closure.
- Monitor spend and cost per order, investigate variances, and identify savings opportunities without compromising service.
- Partner with supplier managers and Finance to improve billing accuracy, cost reporting, and automated controls that prevent recurring errors.
Requirements
- 5+ years of relevant experience in fulfillment, order management, warehouse operations, logistics, or supply chain, or an equivalent combination of education and experience.
- Practical knowledge of ERP, order-management, and warehouse-management systems, including investigating transaction and inventory discrepancies.
- Strong analytical skills and proficiency with driving controls through operational reporting.
- Demonstrated ability to independently manage operational workflows, resolve exceptions, and deliver defined improvement projects.
- Ability to identify root causes and build repeatable solutions rather than rely on recurring manual intervention.
- Ability to influence internal stakeholders and external partners without direct authority.
Nice to have
- Experience with Oracle or comparable ERP platforms.
- Experience supporting global hardware fulfillment across direct-to-consumer, retail, or business-to-business channels.
- Familiarity with integrations between ERP, order-management, and 3PL warehouse systems.
- Experience building dashboards, automated reporting, or workflow automation.
- Experience supporting product launches, warehouse transitions, or fulfillment-system changes.
- Working knowledge of international logistics and the handoffs between fulfillment, freight, and trade compliance.
Conditions
- Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.
- Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings.