КанадаAccount Manager
2 дн. назад
КанадаRemote
Manage client accounts and coordinate internal teams to deliver influencer marketing services, ensuring client satisfaction and identifying growth opportunities.
Обязанности
- The Account Manager owns the day-to-day relationship on a portfolio of inBeat client accounts. Once a new client is signed and handed over by Sales, you become their go-to person: keeping the relationship strong, programmes on track and clients coming back for more.
- You'll bring our Influencer, UGC, Creative and Paid Media specialists together into one smooth client experience, with Senior AMs and leads in your corner for guidance as you grow.
- This is a full-time, fully remote position that allows work from anywhere/everywhere in the world.
- Own the day-to-day relationship on your client accounts as their primary point of contact
- Take a clean handoff from Sales, run the internal kickoff and lead the client kickoff, with support from a Senior AM or your lead when needed
- Hold regular client calls to stay on top of client and project health
- Track progress, budgets and timelines alongside the Project Manager so nothing gets dropped
- Coordinate our Influencer, UGC, Creative and Paid Media specialists so clients get one joined-up experience
- Spot risks and delivery issues early, and flag them through the escalation process before they turn into churn
- Identify upsell and expansion opportunities, and scope them with your lead and the delivery team
- Keep an eye on scope, raising requests that fall outside the SOW so the team isn't stretched by unplanned work
- Pull together performance insights and help prepare and present QBRs that tie results back to client goals
- Share SOW and payment schedule details with Finance so billing is accurate, and keep account documentation current
Требования
- Perfect written & spoken English
- 2+ years of experience in account management, client services or client success, ideally in an agency
- Experience managing multiple client accounts and stakeholders at the same time
- Working knowledge of influencer marketing, UGC or paid social, and the curiosity to learn across all our services
- Confident communicator who can handle tricky client conversations and knows when to escalate
- Highly organized and detail-oriented, keeping budgets, timelines and deliverables in check
- Commercially aware, comfortable spotting growth opportunities while keeping scope under control
- Proactive, self-motivated and comfortable working independently in a fast-paced, remote environment
- Strong team player who enjoys working closely with delivery teams and learning from senior teammates
Условия
- Unlimited Time Off & Sick Days
- Flexible hours
- Fully remote (with the possibility to work from anywhere)
Другое
- Experience at an influencer, UGC or performance marketing agency
- Experience scoping upsells or writing SOWs
- Familiarity with tools like ClickUp, Notion or a CRM
- We're a tight-knit team of creative, data-driven people, continuously building services & partnering with the world's largest brands.
- We value great work with talented, innovative & driven people, making meaningful connections with like-minded creatives along the way!