ИспанияImplementation Manager, Dutch Speaking
3 дн. назад
Испания
project managementcustomer onboardingtrainingcrm
Lead customer onboarding and implementation to ensure smooth setup and adoption of the platform.
Обязанности
- You will get new customers live on and help them get more value from it over time, from onboarding and setup through to adoption and retention.
Требования
- 2+ years as a Customer Success Specialist or Project Manager in a high-growth SaaS environment, or a recent degree in a relevant field.
- The technical confidence to understand our software in full.
- Native or near-native Dutch.
- Excellent verbal and written communication skills.
- The ability to explain complex concepts in a concrete, easy-to-understand way.
- Strong organisational skills and attention to detail.
- You learn fast and can keep up in a fast-growing environment.
- The ability to prioritise and multitask across clients and colleagues.
Будет плюсом
- Experience in the fintech industry.
Другое
- is one AI-powered spend management platform for scaling businesses — corporate cards, expense management, procurement, and accounts payable, unified in one place. We serve finance teams across 32+ countries, cutting month-end close time and reconciling 99.7% of transactions with zero manual touch. AI runs through the platform as core infrastructure, not a bolted-on feature — and we hire the top 1% of talent in every function to keep building it that way.
- , where the bold builders make an impact.
- We're not a family, we're a high-performance team — and that's deliberate. We debate, ideate, and push each other to be better, because the best ideas come from direct feedback. We've already made history as Bulgaria's first unicorn, but the ambition doesn't stop there: if you want to grow fast - own it; do not wait for it.
- Give : Honest opinions, real ownership, a focus on outcomes. Get : A front-row seat to a market leader in one of the fastest-moving industries.
- Lead onboarding for new customers: understand their needs, configure their accounts and deliver tailored training.
- Build and run a tailored project plan for each customer, so implementation is smooth, on time and in line with SLAs, while you manage both external and internal stakeholders.
- Make sure new customers see the value of quickly, by maximising adoption during implementation and aligning the setup with their business needs.
- Use product data and insights to find ways to optimise customer setups and use cases, so customers keep getting more value from .
- Help customers scale their use of as their business grows or their needs change, with expert guidance when they adjust their setup or adopt new features.
- Act as a trusted advisor, helping customers align 's capabilities with their internal processes to reach the outcomes they want.
- Contribute to retention by driving high contract utilisation, product adoption and overall customer satisfaction.
- Collect customer feedback on product improvements and feature requests, and share it with the Product teams.
- Find and propose process improvements that make onboarding and adoption better.
- Hand off qualified upsell opportunities you spot with customers to Account Executives.
- Work closely with cross-functional teams to stay aligned and deliver the most value to customers.
- Recharge properly — 30 days of paid holiday
- Change the view — a week-long exchange to London, Amsterdam, Paris, Munich, Vilnius, Berlin, Sofia, or Barcelona
- Win together, celebrate together — regular team-wide events that are actually worth showing up to
- Covered, properly — additional medical care
- Stay in the game — a sports card, fully funded, for the gym, classes, or your sport of choice
- Commute easily — a monthly travel allowance that covers getting to and from the office
- Use what you build — hands-on access to the actual product you're hiring people to help build